Teleperformance SE (TEP) Earnings Call Transcripts
Teleperformance SE's Latest Earnings Call - June 23, 2026
Telecom Plus Plc reported its FY '26 results on June 23, 2026, revealing a strategic shift towards enhancing its multiservice customer base. Revenue for the year was GBP 450 million, with adjusted profit before tax (PBT) in the range of GBP 80 million to GBP 90 million, reflecting a focus on quality over quantity in customer acquisition. Management has set a target to double its high-value multiservice customers from 500,000 to over 1 million by FY '31, supported by a GBP 55 million annual investment plan aimed at optimizing customer propositions and enhancing digital experiences. This strategic pivot is expected to yield adjusted PBT of GBP 175 million by FY '31, driven by higher-quality earnings from multiservice customers.
Reported metrics
| Metric | Value |
|---|---|
| Revenue | GBP 450 million (beat) |
| Adjusted PBT | GBP 80 million to GBP 90 million (inline) |
| Target Adjusted PBT FY '31 | GBP 175 million (positive) |
| Multiservice Customers | 500,000 (positive) |
| Annual Investment Plan | GBP 55 million (positive) |
| Brand Awareness Increase | 4 percentage points (positive) |
Guidance from management
Management expects adjusted PBT for FY '27 to be in the range of GBP 80 million to GBP 90 million, with a target of GBP 175 million by FY '31, supported by a GBP 55 million annual investment plan.
What management said
Those single service customers, they're still profitable for us and they still have a reasonable lifetime, and certainly a higher lifetime than most competitors of ours will have for their single service customers. So they're not bad customers. They're just not the unique customer type that we're able to generate through our partners multiservice customers, and the customers are really worth investing behind and buil...
So the pricing investment will actually be split across a few different areas. It will be split across both each of our individual services at the front-end across, which will be roughly a third of the price investment, on what you might call multiservice incentives. So incentives beyond the pure price of the individual tariff or the service to take more services. So what you might call a welcome bonus or a broader b...
What analysts pressed on
Analysts expressed concerns about the sustainability of single-service customer levels amidst a shift towards multiservice focus. There were also questions regarding the adequacy of the GBP 55 million investment plan in a competitive market and the potential for write-downs on acquisitions if growth targets are not met.
Main topics on the call
- Strategic Shift to Multiservice Customers — Management emphasized a new focus on doubling high-value multiservice customers from 500,000 to 1 million by FY '31, stating, "The key focus and the value creation comes from the increase in the multiservice customers ov...
- Investment in Growth — Telecom Plus plans to invest GBP 55 million annually to support its new strategy, with GBP 30 million allocated to pricing investments to enhance competitiveness. CFO Nick Schoenfeld noted, "This plan is linked to clear ...
- Challenges in Customer Acquisition — Increased competition in the energy and broadband markets has led to a rise in single-service customer acquisition, diluting overall customer quality. Management acknowledged, "We have been signing up more lower-quality ...
- Future Profitability Guidance — Management provided guidance for FY '27, projecting adjusted PBT between GBP 80 million and GBP 90 million, with expectations of significant profit growth to GBP 175 million by FY '31. Stuart Burnett stated, "Delivering ...
Read the full Teleperformance SE transcript (June 23, 2026) → Summary generated from the call transcript; every figure above is stated by management on the record.
About Teleperformance SE
Teleperformance SE (TEP) is a publicly listed company in the Professional Services industry, within the Industrials sector. It trades on ENXTPA and is based in FR. EarningsCalls.dev maintains a free, full-text archive of its earnings call transcripts — 42 calls on record spanning February 21, 2020 to July 30, 2026. Every transcript is split into speaker-by-speaker segments with headline metrics, free to read or available through our REST API.
Earnings Call History
EarningsCalls.dev has 42 Teleperformance SE earnings call transcripts on record, spanning February 21, 2020 to July 30, 2026. Based on this history, Teleperformance SE reports quarterly. The most recent call on file is dated July 30, 2026. The full list is below — each row opens the complete, free-to-read transcript.
- Ticker
- TEP
- Exchange
- ENXTPA
- Country
- FR
- Sector
- Industrials
- Industry
- Professional Services
- Calls on record
- 42
- First call
- February 21, 2020
- Most recent
- July 30, 2026
- Reporting cadence
- quarterly