Edenred SE (EDEN) Earnings Call Transcript
July 27, 2021
Earnings Call Speaker Segments
Ladies and gentlemen, welcome to the Edenred 2021 Half Year Results Conference Call. I will now hand over to Mr. Bertrand Dumazy, Chairman and CEO. Sir, please go ahead.
Thank you. Good morning, everybody. Thanks for being with us to discuss about the 2021 half year results for Edenred. I propose that we move to Page 2 of the executive summary. So what do you need to know about those results? First of all, Edenred has been able to deliver close to 10% like-for-like operating revenue growth versus 2019. So it is fair to say that Edenred has much more than recovered the ground lost in H1 2020. In number versus Q2 2020, we are up almost 31% like-for-like, which means more than 20% growth across all regions. Versus H1 2020, we are up 15.3% like-for-like, meaning a double-digit growth across all regions and business lines. And more importantly, as compared to H1 2019, we are up 10% like-for-like, and it is to be noted that we have some areas still lagging behind due to the COVID situation, notably Employee Benefits in Latin America. So to make a long story short, Edenred has demonstrated that its growth potential is intact with a relevant offer and a very good sales dynamic. So we posted solid financial results in H1 2021, and we maintained our robust financial position. So our total revenue is up 15.2% like-for-like. Our EBITDA is up almost 21% like-for-like at EUR 295 million, driving the EBITDA margin up to 39%, which is an improvement of 230 basis points as reported. We also generated strong cash with double-digit like-for-like FFO growth to EUR 254 million. Our net profit group share post at EUR 133 million, which is a growth of plus 33%. We have a high level of liquidity and a solid balance sheet with the issuance of a EUR 400 million sustainability-linked 7-year convertible bond. Finally, S&P reaffirmed our strong investment-grade rating in May 2021. So based -- and I move to Page 3. Based on these results in H1 2021, based on the fact that we will continue to leverage our platform to generate sustainable and profitable growth, we are able to raise our guidance for 2021. So the 2021 outlook for Edenred is like-for-like EBITDA growth upgraded to a minimum of plus 9% versus what we previously guided with a minimum of plus 6%. It means an EBITDA guidance range for the year 2021 between EUR 620 million and EUR 670 million. So now if we go into the details of those results, I propose that we move to Page 6. As you noted, H1 2021 operating revenue bounced back 10% higher than the pre-COVID level. What you see in the graph on the left of the Slide 6 is the pattern of the year 2020 and the pattern of the first half of the year 2021. Remember, we entered -- after a historical year in 2019, we entered with double-digit growth in Jan and Feb 2020, then the COVID, so Q1 was at plus 6.6%. Then the recession due to the COVID, minus 15%. And only 1 quarter of recession, Edenred moved back to the growth area with 0.9% in Q3, 1.2% in Q4, so stronger growth quarter-after-quarter, 3.6% in Q1 2021 and almost plus 31% in Q2, leading to an H1 2021 at plus 15.3% like-for-like. So if we focus on 2021, we had an encouraging start of the year in Q1 even if there were some restrictions in major countries until May. And then we saw an acceleration of the recovery since the month of May, while we had the reopening in Europe in June, so we saw an acceleration at the back end of the quarter. Unfortunately, the situation in Latin America is still distressed and, in fact, very changing from one month to another. That's why we think we have a reservoir of growth to come in Latin America, especially on benefits. If we move to Page 7, you have the breakdown of our performance per geographies. And what you can see is we generated double-digit like-for-like operating revenue growth versus 2019 everywhere except in Latin America, where the health situation just mentioned before remains challenging. So in Europe versus 2019, plus 11%; versus H1 2020, plus 15%. Rest of the World, almost plus 14% versus '19; plus 10%, slightly more versus 2020. Latin America versus 2020 H1, plus 17%; but versus H1 2019, plus 6%. If we move now to Page 8, you have the breakdown per, in fact, business lines. So the first one, Employee Benefits, representing 61% of our total revenue, you see that, in fact, our performance versus '19 is plus 3.3%; but versus 2020, double-digit growth at plus 13.4%. In Fleet & Mobility versus 2020, 20% growth; versus '19, 17% growth. And Complementary Solution versus '20, almost plus 15% growth; and versus '19, an impressive 27% growth. So as you can see, Edenred has been able to generate growth in every geography but also on every product lines, whether versus 2020 but also versus 2019, with a reservoir of growth in benefits, especially in Latin America. What does it mean for the margin? Page 9. As you remember, we are a scale business, so as soon as the growth engine is back to the level that we used to have before the COVID crisis, we see an improvement of our EBITDA margin. So in H1 2021, we post a 39% EBITDA margin versus H1 2020 at 36.7%; and 39.9% in H1 2019. So Page 10, yes, Edenred is an agile and scalable platform. And we demonstrated in H1 2021 that our growth potential is intact. So as a reminder, Edenred is a platform allowing quick client onboarding as well as fast development of new solution. This platform of intermediation is very unique because we have a B2B2C go-to-market model. We are solving inefficiencies or pain points in 4 universes: the Eat universe, the Move, the Care and the Pay. And we operate in 46 different countries with and through a specific purpose wallet, enabling public and private regulation and earmarking funds to specific merchant verticals. That's who we are, making the connection between 50 million users and 2 million merchants. This very unique platform that is agile and scalable, so leverageable, what we have been doing is to have a disciplined business execution to fully capture Edenred's growth potential. So Page 12, you see the mantra. So we are going after scale. We are going after innovation, and we are going after transformation. If I start with scale, Page 13. Our job obviously on a daily basis is to capture the full potential from our customer base and product portfolio. Remember, we serve 50 million users around the world through 250 different programs. So job #1 is to deliver high-quality service. And you can see that, in fact, our indicators are improving quarter-after-quarter. Our job is also to upsell and cross-sell. Upsell means to unlock the full potential of maximum face value increase. And in fact, we are on a positive trend because the face values have increased in many countries, in fact, to face the effect of the COVID crisis. Many governments decided to increase the face value. It is the case in Italy, in Romania, in Austria, in Bulgaria and in Turkey, for example. But to cross-sell as well, we leverage our new products. And to be able to cross-sell them and increase the client stickiness, a typical example is the Beyond Fuel program, and I will come back to that later on. In terms of scale, Page 14, obviously, our job is to continue to further penetrate the market through a segmented approach. Yes, our markets are still vastly underpenetrated. And in fact, this penetration can be boosted by post-COVID trends. For example, work from home will drive further Ticket Restaurant penetration because employees need more flexibility at lunch time. To give you an order of magnitude, more than 250 contracts have been signed by Edenred in the last 12 months with clients who formerly used 100% physical canteens. And they moved to the virtual canteen, and they want to move with the leader of the market, which is Edenred. We are not afraid to partner, so we are pleased to announce that we partnered with Gecina, which is the leading owner of office space in Europe. And Gecina and ourselves, we work together to make sure that Gecina integrates the seamless and digital Ticket Restaurant experience in its offer towards its 100,000 customers. Another way to say it, any time a client is moving to a new Gecina offices, what will be proposed to this new client, instead of having a physical canteen, is to have access to a virtual canteen and maybe to do some savings and please more, in fact, their employee base. Our job is also to seize the SME opportunities. So by leveraging our external distribution channel, we are pleased by the ramp-up of our Itaù partnership in Brazil, Itaù being the first and the largest, in fact, private bank in Brazil. And we are pleased to share with you that in H1 2021, the level of new SME contracts that we signed is equal to the level we were signing in 2019. So on SME contract penetration, we are back, and we are back on steady growth. That's for scale. Then the second part of the mantra that we call innovation, Page 15. Innovation, obviously, to fit new working trends, so we are proposing a greener and more flexible commuting solutions, whether, for example, in France with the Ticket Mobilité or in the U.S., as an example, with Commuter Benefits. Our offer has been enriched by including micromobility partners. And you have the list on the bottom left. And thanks to this offer that has evolved that is more reached of -- much more reach of new partners. In the U.S., we have been able to sign many new clients, iconic ones like Intuit, Harvard or Asana, but also the leading global e-commerce company. I cannot say the name, which is funny, but I'm sure you will recognize them. Innovation also to support the shift to new ways of working, new ways of working, for example, with what we call the home -- the remote working. So we developed the Ticket Mobilité, Mobility Ticket. It's a digital account, for example, in France, up to EUR 550 that is combined with an e-commerce platform with more than 4,000 office equipment and consumables references. And in fact, as an employer, you can give this amount to employee, and this amount is tax exempted only if you respect, in fact, the conditions of the program. So that's our ways to support the shift to new ways of working, what we call the home office. Then the innovation is also used at Edenred, Page 16 and 17, for specific purpose programs. So we are proud to share with you the example of the digital food aid card for elderly people that we launched in Romania. It was and it is a 100% digital solution for 150 beneficiaries. What is very interesting is the average age of the user of this program is 83 years old, and the digital activation rate is above 80%. So even the elder generation is able to use our earmarking funds solution. And it's a great news because it is the proof that we have a lot to bring to the society. And if digitalization is well done and propose a very seamless user experience, our -- the elder ones with an age that is above 80 are also able to use our solutions. Page 17. Another example is the Benefit Xpress 2.0 COVID-19 survival pack that we launched in Taiwan. As you know, Taiwan has been confined for the -- really for the first time. And in fact, many employers want to take care of their employees who are working now from home, and they want to do it in an efficient, safe manner amid the COVID-19 pandemic. So we developed this contactless, multi-brand digital benefit to buy all essentials with, as usual, with Edenred, a dedicated online network. So we are pleased to announce that we have more than 35,000 users. And among our clients, very iconic clients such as Google, Qualcomm or J&J in Taiwan. We are leveraging also our innovation efforts to offer a seamless experience, Page 18, where one of the crusades we embarked on is to propose a very seamless experience from A to Z to our users and to our clients. So from online sales, ordering and onboarding to 24/7 self-customer care. So you have an example of the innovation that we launched, for example, the second step, the plasticless format, 0% paper, 0% plastic, all on your mobile, and now it is in 5 different countries and more to come. As you may know, we have a flexible and comprehensive offer because more than 1 million restaurants are connected to our platforms. And in fact, if you add meal delivery partners, we have more than 100 global and local partners who are connected to the Edenred platform. So 1 or 2 last examples of innovation, Page 19, the beyond Fuel program I was talking about in executive summary. We are also leveraging innovation for the Beyond Fuel program to enhance Fleet & Mobility value proposition. Three examples, in Brazil, our new GoHub platform for fleet managers, now fleet managers can connect, and they have access to all their service related to fleet management. In Europe, the UTA One box to pay tolls, it's now available in 13 different European countries. In H1 2021, we have been able to increase this number by 5, moving from 8 countries to 13 different countries. The third example is the launch of a dual tag and to pay fuel and tolls in Mexico. And finally, we launched our CO2 offset programs in Latin America. More to come very soon in Europe. And in fact, we are pleased to say that in Mexico, this program has been adopted by 20% of our client base. So it's a strong start, still a lot to go. To finish on innovation, CSI. You know that our job is to scale CSI through a wide payment and service ecosystem. We have a strong value proposition. It's a digital automation platform to save time and costs. It's a cloud-based platform that is available obviously 24/7, including when you work from home. And we have been integrating CSI with strong partners, so payment partners. We are dual virtual card issuer with Mastercard and Visa. We are now integrated into management solution and payable solution with Sage. We developed our indirect distribution and commercial partnerships with U.S. banks such as Citi or Bank of the West. And we are now back to our revenue level of 2019 with some new sales that are offsetting some depressed client volumes still in hotels and media industries. The last part of our mantra is transformation. As we shared with you previously, we further integrated sustainable development into Edenred performance. So you remember that we unveiled our purpose at the 2021 Annual General Meeting. Our purpose is enrich connections for good. We also integrate in the manager's long-term incentive plan 3 commitments of our sustainable development plan, one in people, one in planet, one in progress. So in terms of ability to get some free shares, 25% of the performance is now linked for the top 350 people of Edenred linked to those sustainable development objectives. And in fact, we use them the -- let's say, what is offered on the financial markets. And based on that, we have been able to leverage new sustainability-linked financing instrument with a EUR 400 million convertible bonds that we have been able to raise with a negative yield to maturity of minus 12 basis points. And this, in fact, financial instrument is linked to the ability to achieve by 2025 3 sustainability criteria, one in people, one in planet and one in progress. So that's what I wanted to share with you, to explain to you the performance of Edenred in H1 2021. I propose now that we go more into the detailed performance and results, thanks to Julien Tanguy, the CFO of the group. Julien, we are all yours.
Thank you, Bertrand. Good morning, everyone. I propose we move now to Page 23 to review our H1 2021 performance. The first half of 2021 demonstrates a strong recovery despite a challenging health situation. Operating revenue in Q2 is up by 30.6% like-for-like and almost 28% in reported figures. This very strong performance in Q2 brings our revenue to EUR 736 million in H1, i.e., a growth of 15% in like-for-like and 9% in reported figures. As already mentioned by Bertrand, it's a 10% growth versus 2019 in like-for-like. I propose we analyze the key driver of the strong performance of Edenred through some comments about 2 main regions, Europe and Latin America. Before moving to this region, I remember you that during this H1, our activity has been impacted by the health situation but at different level according to the geographies. And the comparison basis in Q2 is favorable. In Q2 2020, we have been impacted by full lockdown in most of the regions where we have operations. Let's move to Page 24. So in Europe, the 15% growth in H1 is the result of a good sales momentum combined with gradual reopening linked to the health situation. Our revenue is growing by more than 11% compared to 2019. In France, the growth in Q2 is close to an impressive 60%. In 2020, the lockdown did not allow our users to spend their benefits. In 2021, thanks to a progressive reopening starting in the second half of May, the revenue has been slightly boosted by the catch-up of reimbursement volume accumulated during the first quarter of 2021. This catch-up has started but is not over yet. Funds have been accumulated in 2022. On top of that, France delivered solid commercial success especially on digital Ticket Restaurant, thanks to our digital leadership. Compared to 2019, we delivered a mid-single-digit revenue growth. Regarding the Rest of Europe, like in France, we delivered a solid recovery impacted by the gradual easing of restrictions in the second half of the quarter. The double-digit growth is a consequence of our capacity to innovate in all our business lines. I share a few examples with you: the digital gift solution in Italy for Employee Benefits and the Beyond Fuel strategy and our range of services that includes tolls and VAT refund for Fleet & Mobility. All in all, the performance is robust across all business lines and market segments driving double-digit growth versus the H1 2019. Let's move now to America on Page 25. In Latin America, the health situation has been challenging during the last quarter. In this context, we have delivered mid-single-digit like-for-like growth versus H1 2019 and the strong growth versus 2020. In Brazil, we have posted an increase of 31% in Q2, thanks to an excellent performance in Fleet & Mobility, supported with the success of our Beyond Fuel services and especially our maintenance solutions. Our sales performance is also solid. The partnership with Itaù, one of the largest banks in Brazil, and the Employee Benefit market is continuing its ramp-up in a challenging health situation. In Latin America, we are deploying also our Beyond Fuel strategy across the region, and this deployment is doing well, delivering growth. In Q2, the growth of this region is above 30% despite a difficult and fast-changing health situation in several countries. In this uncertain environment, Latin America revenue is up by 17% like-for-like compared to 2020. This is it for the operating revenue. Let's move now to the other revenue, previously named financial revenue, and I'm on Page 26. Other revenues stand at EUR 21 million, growing 10% in like-for-like and down by 3.5% in reported figures. In Europe, we have higher level of floats but lower interest rates. Non-Eurozone countries have strongly decreased their interest rates from Q2 2020. It is the case in the U.K., in Czech Republic and in Romania. In Latin America, the level of float is higher, and our hedging policy compensates the decrease of interest rates in Mexico. In the Rest of the World, we have big change in percentage but low amount in euro. This change is mostly driven by Turkey, where interest rates increased strongly, compensated by negative ForEx impact. So to have a global view on our total revenue, I propose we move to Page 27. As a conclusion on top line, I remember the total revenue is sum of operating revenue and other revenue. In Q2, our total revenue is up by 30% in like-for-like. This growth in Q2 allows us to deliver a 15% growth in H1. It also means an 8.8% growth compared to 2019 in like-for-like. We move now on Page 28. So thanks to a strong growth of our revenue, the EBITDA is up by more than 20% like-for-like in H1 2021. And our EBITDA margin stands at 39%, which is an improvement of 183 basis points in like-for-like compared to 2020. The increase of EBITDA at 21% is higher than our revenue increase, plus 15%, demonstrating our capacity to leverage our cost structure. EBIT is growing by 25.8%. The increase of EBIT in amount is the same as an increase of EBITDA in amount. Our operating EBIT margin is improving by 273 basis points like-for-like compared to last year. If we move to net profit. The net profit group share is increasing by 33% and stands at EUR 133 million. As we already saw, the EBIT stands at EUR 232 million. Main variations compared to 2020 regarding the net profit are other income and expenses and net financial expenses. Other income and expenses goes from minus EUR 30 million to minus EUR 7 million, explained by a lower level of write-off compared to last year. And the net financial expense is improving by EUR 6 million and is a consequence of the one-off events, i.e., the valuation at fair market value of our investments in Partech Partners. I propose we move now to the free cash flow. With an EBITDA increasing by 15.6% in reported figures, our FFO is increasing by 22.7%, demonstrating a strong level of conversion and the capacity to generate cash from our operations. The working capital and float numbers in H1 2021 shows a return to normal free cash flow pattern. Our float decreased by EUR 189 million in H1 2021. It has decreased by EUR 256 million in the same period in 2019. The float decrease also points out the gradual use of prepaid funds accumulated in 2020 and in Q1 2021. Our level of CapEx is slightly below last year at EUR 37 million. At the end of H1, the free cash flow generated since the 1st of January is minus EUR 68 million. Let's move now to our net debt evolution, and I'm on Page 31. The bridge presented on this slide is from June 2020 to June 2021. The free cash flow generated over the last 12 months stands at EUR 459 million, as we can see on this page. Thanks to this free cash flow, the net debt has decreased since June 2020. At the end of June 2021, our net debt stands at EUR 1.45 billion. With a net debt that has decreased, we have a robust financial position, as we can see on Page 32. We have a high level of liquidity and a solid balance sheet. As Bertrand mentioned, we have been able to issue a first sustainability-linked 7-year convertible bond of about EUR 400 million in June. It is a 0 coupon and negative yield bond with a 7-year maturity. At the end of June, our balance sheet is solid. We have EUR 4.9 billion of cash equivalents, restricted cash on our balance sheet. We have over EUR 1.5 billion of financing options available, and we have no financial covenants. Our BBB+ rating has been reaffirmed by Standard & Poor's in May 2021, and we have no major reimbursement before 2024. And the bond that is due in 2024 is a convertible bond that could be converted into shares. Bertrand, I'll let you the mic for the end of the presentation.
Okay. Thank you, Julien. So based on the detailed financial performance, what does it mean in terms of outlook and guidance for 2021? I propose that we move to Page 34. First of all, our growth potential is intact, and now Edenred is well on track to harness it. So remember that we have 4 trends accelerated by the crisis that are bringing new opportunities for Edenred. First, we are living in a more connected digital and contactless world, so it's good for Edenred. We are living in a more remote working world, and Edenred is developing new and innovative solutions to fit those new needs. We are living in a world seeking for more responsible behavior, and Edenred is a platform for good. And finally, in a corporate world seeking more efficient and secure payments, Edenred is digitalizing B2B payments. The second element to have in mind is, yes, as usual, Edenred will deliver a disciplined business execution to fully capture our growth potential. We will focus on scale, on innovation and on transformation. So yes, the growth potential of Edenred is intact, and we have the strong willingness to harness it. If we move to Page 35. In fact, in H1 2021, we demonstrated some strong business trends that are leading to a significant outperformance versus 2019. Our operating revenue has been growing at double-digit growth in H1 2021 versus 2019. But we still have some recovery potential in France and Latin America, where Employee Benefits were or are still impacted by COVID-related restriction. However, there are still some uncertainties regarding the health crisis. You noticed the recently announced restriction related to new variants. And so very humbly, we don't know the exit timing of the health crisis, and so it remains uncertain. Finally, when we look at the macro environment, we see both tailwinds and headwinds. Among the potential tailwinds, inflation that could start increasing a little bit and maybe the rise of short-term interest. But there are also some potential headwinds such as the GDP growth or the unemployment level. So based on the strong performance of H1, based on the fact that we see significant positive business trends for Edenred but aware as well on the uncertainties as to the exit timing of the crisis, Page 36, we are happy to, in fact, increase our minimum 2021 like-for-like EBITDA growth guidance. We are happy to upgrade it from 6% minimum to 9% minimum. What does it mean in numbers? It means that our reported EBITDA guidance for 2021 is between EUR 620 million and EUR 670 million. Thank you for your attention to this presentation. And Julien and myself, we are now all yours to answer all the questions you may have.
[Operator Instructions] First question is from Mr. Simon LeChipre from Stifel.
Two questions for me, please. First of all, could you give us an update on the backlog of volumes at the end of June? And secondly, on like-for-like growth, could you share with us the exit rate in June and also your expectations for H2 in the context of your EBITDA guidance, please?
Simon, so Julien, maybe I'll let you give the answers on the backlog of the volume. I guess, Simon, you mean the reimbursement volume that did not become reimbursement yet?
Yes, sure. Yes.
Yes. So as you know, due to the health situation in the last quarters, some funds have been accumulated by our users and have not been spent yet in our network. As I said during the presentation, the catch-up of the backlog has started especially in Europe and in France, thanks to the reopening of the restaurants at the end of May. But it is only in the beginning of this catch-up, meaning that, obviously, all the funds that have been accumulated during the start of the pandemia is not over. What we see is that what has been accumulated in Q1 has been spent in Q2, especially during the month of June. It means that the amounts that have been accumulated at the end of last year are still to come, and it will probably be spent during the last 6 months of this year. And this is included in our guidance.
Okay. If I go back to the second question, so to be sure that everybody understand the notion that I just discovered of exit rate, I guess, you mean the like-for-like growth in the month of June, i.e., the last month of the quarter. So as you know, Simon, we don't communicate on a monthly basis. But what I can share with you is the month of June is in the same line as the quarter of -- the second quarter of the year 2021. So we are well on track for the second part of the year.
Next question is from Mr. Julien Richer from Kepler Cheuvreux.
Two questions also for me, please. The first one in terms of SMEs, you mentioned the fact that new SME signature is in line with pre-COVID level. I guess, it includes the partnership with Itaù. Can we have a little bit more color on the Itaù partnership? What is the contribution at this stage? Or what you expect at cruising speed? And when do you expect cruising speed to be reached? And second question about the health restrictions that you mentioned and especially the COVID passport that has been announced in France and in Italy. What might be the impact on restaurants? Do you think that this might have a negative impact on volume? And given the different kind of client fee that is paid between restaurants and large supermarkets, for example, do you think this might be a headwind in the coming months?
Okay. Julien, thank you for your 2 questions. So the first one as to the SMEs, yes, the Itaù partnership is part of our SME penetration effort. And it's what we -- in fact, what we announced when we signed the partnership 2 years ago. So where do we stand? As I said, 18 months ago, I was not happy about the results of this partnership in the sense that we were not at par with the plan we all committed to on both parts. And both parts worked hard to make it happen. And it's not an easy task, in fact, to train the salespeople, to incentivize the salespeople and to get some experience at the sales level from Itaù because our programs are not that easy to sell. They are very technical, and they need an initial investment that is significant. Now that it has been done and now that the 2 parts really want this partnership to work, we see an improvement month-after-month. And by the way, that's something I look at very carefully at every monthly business review that we do with every operating company of the group. And so what I can say is now in 2021, the results we got for the first 6 months of the year are in line with the plan. Having said that, it will take time to get a significant strong contribution at group level because it's a machine that is doing well, but it's a machine that is deployed only in Brazil versus only in Brazil and for Ticket Restaurant. So to make a long story short, very encouraging SME results, very encouraging ramp-up of Itaù partnership. And I think we will be, let's say, at our speed rate of full potential 12 to 18 months from now.
Next question is from Mr. Paul Sullivan from Barclays.
No, sorry, sorry, sorry. I'm sorry. That's why Julien was somehow mute. There was a second question as to the health restrictions, so -- and what might be the impact of the health restrictions that we see arising everywhere around the world. So yes, we see some sanitary pass that are put in place here and there. The truth is we don't see the impact yet in our numbers because there is a lot of talk that in terms of implementation, we are not there yet. What could be the impact? We don't know yet. It's part of our guidance. What we think is, once again, as it happened for the last 18 months, if for whatever reasons, the sanitary passes will create some time to go to the restaurant, i.e., I don't go to the restaurant and I prefer to wait, what we observed for the last 18 months when the restaurants were closed, we saw an accumulation of voucher. It means that the revenue is not lost, the revenue is just delayed, okay? So -- and the other thing we saw as well, and it was one of your questions, we didn't see any major change in merchant mix. So to make a long story short, as of today, we don't see the impact of the idea of putting in place the sanitary passes. And if it happens, we think it's going to be milder than what we saw with the confinement but following the same pattern, i.e., there will be an accumulation of voucher. So the revenue is not lost, the revenue is simply delayed, and we don't expect any significant change in the merchant mix. And remember that the people got adapted to the situation, so we saw some evolution of behaviors. And thanks to our strong partnerships with new delivery platform, we have more than 100 new delivery platform partners now that are connected to Edenred. There are some alternative to have access, in fact, to the menus of the restaurants. That's why we didn't see any major change in merchant mix.
Next question is from Mr. Paul Sullivan from Barclays.
Yes. Just a few from me. Firstly, just a follow-up on the second half growth. I mean, on balance, Bertrand, do you expect an acceleration on the 2-year growth rate that you saw in the second quarter? And sort of in a bit more detail, I mean, can you sustain the momentum in fleet and then accelerating in benefits? That's the sort of the crux of it. Secondly, could you just talk a little bit more about the moving parts within Complementary? I mean, the social programs presumably sort of rolled off a little bit in the second quarter were a bit of a drag. And can you put some numbers behind the uplift in Corporate Payments? And also, can you talk about the sort of the market positioning there? And then finally, your ambitions as you move from products towards a fully-fledged benefits platform, could you just talk about what your sort of ambition is there? And just aligned to that, do you think we'll need to see more investment or M&A to deliver on that potential upside?
Paul, thank you for your 3 questions. And I guess, I need 60 minutes to answer to all of them.
All right. Sorry.
No, no, no. The truth is there is a lot of passion on our side behind. So if I take them one by one, and I do it in view with Julien. So I start, Julien, and anything you would like to add.
Yes.
So the first thing is the second part of the year, as I said, we see many positive things based on the results of H1. And we have one big uncertainty, which is the acceleration of the variant. And the truth is when we look at the variant, we all know that it's going to happen, i.e., the propagation is going to be very fast. The level of infection is going to be very high. The thing that we don't know is the severity of the cases. So it's going to be a balance between the quantity times the severity. And so we don't know yet how it's going to be planned. That's why we came with a range, knowing that the EUR 620 million of EBITDA is, in fact, something we are comfortable to do, whatever the situation, unless there is a nuclear explosion. So what do I expect in the second part of the year? I think -- and one of your questions was benefits versus fleet. I think the trend you saw in benefits will continue. We could be hurt a little bit by the evolution of the variant, but we don't know the severity. If things are going better in Latin America, knowing that we didn't perform as good as we would like based on all the restrictions you saw in many major countries and for us, especially Mexico and Brazil. So benefits, it could be slightly less, it could be more, depending on the evolution of the variant. And to be observed precisely is the situation in Latin America, where we are not yet at our full potential. In terms of fleet, when we look at the momentum we have on our Beyond Fuel program, as of today, we don't see any reason why we will not sustain a solid double-digit growth in the second part of the year even if the basis of comparison obviously is going to be much more favorable in H2 because in Q2, Fleet & Mobility Q2 2020 has been badly hurt. But the fundamentals of our Beyond Fuel program, the competitiveness of our energy card that we are bringing to the market, we don't see any reason why the good fundamentals will not continue. So do I see an acceleration in H2 versus H1 based on the uncertainty we have with the variant? It's too early to say, but the fundamentals are there, i.e., underpenetrated market, very good commercial dynamism, innovation that is spot on. The combination of that are the fundamentals and the good engines that will continue in H2. You talk about the moving parts, for example, social programs that we developed in COVID time. So we gave you the example of Romania and the example of Taiwan. The truth is, on those ones, we don't know. So if the COVID becomes strong due to the variant, it could have an impact on fleet and benefits. But the good news is we demonstrated that we are able to leverage very quickly our digital platform. So some of the programs will stop. Some new programs will appear. We don't know. The only thing we know is in every country, because we are local -- made of local companies, in every local countries, we will do everything we can to leverage the opportunities that will appear based on the situation we are in. So for example, 1 month ago, I was completely unable to talk to you about Taiwan because Taiwan was not re-confined. Taiwan was one of the top countries where the COVID was so weak, and suddenly, things have changed. And the agility of Edenred paid because we are able to leverage the platforms that we have been developing for the last years. So yes, there are some moving parts. It's part of the guidance between EUR 620 million and EUR 670 million. But what we lose on one hand, we are able to compensate on the other hand. Your third question was about our ambition as to the benefits platform. Yes, we love all the markets we are in, and we love the benefits market. We are the #1 in the world. And all the investments and efforts we have been doing in the past are paying off. They are paying off because when you look at our resilience versus the major players around the world, you will see that in bad times such as in 2020, we have been much more resilient than our competitors. And then when the time of the rebound comes, what you see in H1 2021 is we've rebound, in fact, faster and higher than the competitors. And it is due to all the investments and our commercial dynamism in every country. So do we want to continue to invest? The answer is yes. Do we want to do some M&A to consolidate when it's faster, when it's cheaper, via consolidation and via acquisition? The answer is yes. Are we strong enough in terms of balance sheet to make some acquisitions? The answer is yes. We are stronger today than we are -- than we were, in fact, at the presentation of our results in March 2021. So yes, in benefits, we will continue to invest whether via organic growth or via some acquisition. And yes, we will continue to monitor closely our CapEx, but we are here to prepare for the future because we are absolutely convinced that our growth potential is intact. And let me remind everybody that, in fact, in 2020, we took the courageous decision to continue to invest, and our level of CapEx has increased by 6%. So in 2020, even in dark times, we were convinced by the future growth of Edenred. And by having continued investing, probably now we get the benefits of these sustained investments via rebounding faster and higher than our competitors. One of your sub-question, and then I will stop, is as to Corporate Payments. Yes, we believe in the market potential of Corporate Payments in the U.S. We believe more now than before the crisis because the crisis revealed in the U.S. the absolute need to move from cash and check to digital payments. We built and we increased the infrastructure in 2020. We have more partners of distribution and integration. And we see, in fact, the level of sales that are close to the level we had in 2019 even if, unfortunately, the media market and the travel market is not yet at the level of 2019. So the recovery of the American economy is very dynamic, more dynamic in B2C than in B2B; and in B2B, unfortunately, not as dynamic as we would like it to be in media and hospitality. But thanks to the new sales, we are able to compensate the trends we see in hospitality and media. So to make a long story short, at CSI, we will see some strong double-digit growth in 2021.
Next question is from Mr. Rahul Chopra from HSBC.
Yes. A couple of questions from my side. In terms of Latin America and France, can you give us a sense that where are we related to 29 (sic) [ 2019 ] within the employment benefits category, please? That's the first question. And secondly, in terms of digital penetration with SMEs, this large customer given work from home and digital adoption, could you just give a sense of how that penetration has moved for SMEs customers in general?
Rahul, thank you for your questions. The connection for your first question was not excellent. So you talked about Latin America and France in benefits, but then there was a cut. So would you be kind enough to repeat your question?
Yes, please. So basically, yes, that's what I was referring. So related to 2019 levels, where are we within the benefit in France and Latin America? I think you said about the wider geography, but within the specific segments, if you can give, please.
Okay, okay. So maybe -- so first of all, what we said is in Latin America, when you look at the COVID-19 situation in the 2 major countries that are, in fact, the 2 engines in Latin America, which are Brazil and Mexico, what you can see is from 1 week to another, you can move from an orange confinement to a green free zone and then back to a red confinement. Things are changing on a weekly basis, first thing. The second thing is this week and last week, the situation was getting better in Brazil, but the situation was getting worse in Mexico. So we are in a situation of acceleration and deceleration depending on the level of confinement and de-confinement. And it is done in a normative band that has been poor in Latin America. As you know, Brazil is one of the worst-performing country in terms of level of vaccination and high level of contamination. So the economic recovery will happen in Brazil, but we are not there yet where we would like to be. The level of unemployment is still very high. The GDP growth will go better if I listen to the macroeconomics but will not be a good year in 2021. So to make a long story short, when you look at the performance of benefits in 2021 versus 2020, the double-digit growth numbers are very encouraging. But if you compare them to 2019, the growth we have demonstrates that we are not yet at our growth potential. The growth should be higher. And Latin America is the main contributor to that. So for us, it's a reservoir of growth, and we are very committed to go after this reservoir of growth as soon as we face better sanitary conditions. To a lesser extent, the situation in France can be better than where we are today even if where we are today is very encouraging versus 2020. But as previously said and based on the question of, in fact, of Simon, we know that we have some backlog, i.e., business volume that has not been yet transformed into reimbursement volume. So we know that the situation is also a reservoir of growth for France. Your second question as to the mix, due to the COVID situation, in fact, the COVID situation did not change our willingness to further increase the penetration of our solutions. For a long time, those solutions were only for large companies because they were not easy to handle, because they were not digital solutions. Now that we fully digitalize all our programs, it's much more convenient from a client perspective and from a user perspective. So -- and we know that the markets are vastly underpenetrated, and we know also that part of the underpenetration is coming from the SMEs. That's why it was a reservoir of growth for us before the crisis. We have been able to grow the number of contracts during the crisis, but the growth was not as good as this was before the crisis. That's why we are very happy to be back to the new client level signature we had back to 2019. But we also go after large clients because there are new working trends, so Beyond Fuel. And so if you think about the fleet management solutions, it's for fleet managers who have hundreds of vehicles to manage. When we develop maintenance, obviously, it's for fleet that has a significant size. And when we talk about the virtual canteen, the move from a physical canteen to a digital canteen, when we partner with Gecina, this offer is mainly for large clients. So to make a long story short, thanks to the digitalization and the agility of Edenred and the decentralization of Edenred and the willingness to segment, we are able to go after small, medium and large clients, and we are able to customize our offers and our go-to-market.
Next question is from Mr. Geoffrey d'Halluin from Bank of America.
Three questions from my side, please. The first one is just related to the EBITDA targets for the full year. I mean, if we take the low point of the guidance, which is the EUR 620 million, it implies about flattish growth in the second half of the year given it was up about 20% plus in the first half on a like-for-like basis. Just wanted to know if we need to have in mind any investment or any headwinds you need to have -- any investments you need to have in the second half or headwinds which could explain this kind of slowdown compared to the first half. Or this is very much driven by the uncertainties regarding the health crisis. The second question is, would you mind to quickly get back to inflation? So you said it's going to be tailwind. Could you just remind us what's your sensitivity to the fuel price, please? And do you see any opportunities to increase the face value of the tickets if inflation is going up? And thirdly, just follow-up on the backlog. I guess, at the end of December last year, you said it's about EUR 300 million to EUR 400 million. Is it the kind of numbers we need to have in mind for this year given you said Q1 backlog has been used in Q2?
Okay. Thank you, Geoffrey, for your question. I'll answer the first one, and I will let Julien answer in the second and the third one. So your first question as to the EBITDA target EUR 620 million, any other headwinds than the COVID variance impact, the answer is no. The EUR 620 million is the rock bottom, and it's a minimum. And the major driver that could lead us to this minimum is a major COVID variant crisis. Don't expect anything else to justify that level.
Okay. So regarding the 2 last questions. First, about the inflation and starting with the sensitivity to fuel price, well, first, you know that 9% of our revenue are sensitive to fuel price. We have reduced our exposition to a fuel price by 20% between 2019 and 2020. This is the first thing. Secondly, you know that what is important for us is the retail fuel price, meaning the price that is paid at pump by our users. And the variation of the retail fuel price are not the same as the one that we can see on the oil market. And yes, fuel price has been a tailwind during the first part of the year due to the comparison basis of 2020. Then if we look at the inflation, I think that we have 2 things to keep in mind. The first one is the impact of the inflation on the interest rates because with inflation, we can expect to see the interest rates going up. But the inflation will have an impact on our activity and our financial results, but it's not 100% immediate because, as you've seen during the last months, the level of long-term interest rates went up, then they went down. And we have most of our cash which is invested in short-term interest, meaning that the level of the short-term interest rates will change once the long-term interest rates will go up. So it will take time to see the impact on our financial revenue. And then you mentioned the face value. Yes, with inflation, we can see 2 things on the face value. The first one is that some of our clients are not at 100% of the face value they can offer to their employees. So with inflation, we can see some increase in face value coming from the employee -- from the employers to please their employees. And the second thing is that some governments can decide to increase the level of tax break for face value. But one more time, it will take time before we see this kind of decision, but obviously, with inflation, it can happen. And your last question about backlog, so yes, you're right, we had between EUR 300 million and EUR 400 million that had been accumulated at the end of last year. As we said when we published the Q1 results, this amount has increased during the first quarter by about EUR 100 million. And as I said, around what had been accumulated in Q1 has been spent in Q2, so we still have, let's say, EUR 300 million in our balance sheet that will be spent in the coming months. And as I already said, it is included in our guidance.
Next question is from Mr. Andre Juillard from Deutsche Bank.
Yes. Three, if I may. First one is about Latin America, we are saying that you are still suffering in this region. I just wanted to ask you, what are the kind of leverage you're expecting to have in the next few months to have an improvement in all your different segments and especially Employee Benefits? Second one is, could you remind us the balance you could have between benefits and social programs? Because we see that in H1, Complementary Solutions have been driving growth, where you are still relatively low in growth in Employee Benefits. So do you really expect to have a balance between these 2 segments? And last question was about external growth. Could you remind us what is your firepower for external growth? And do you still focus on Corporate Payments? Or are you considering any opportunity that could come, especially in America where probably valuation could be more attractive at the moment?
Okay. Thank you, Andre. So Latin America, first of all, make no mistake, all of us, we have been growing at 17% in H1 2020, not bad. What we are saying is versus 2019, we are growing at plus 6%. We are talking of plus 6% versus 2019 on a continent that is still very badly hurt by the COVID. So I just want to make sure that you don't leave the meeting with some negativity here. We are talking of relative performance. So I should said it differently. It has been a blast in Europe with a 13% growth versus 2020 and 11% growth in 2019, which is the proof of our double-digit growth potential is intact in Europe, and we are able to harness it. And at the same time, in Latin America that is much more badly hit, in H1 2021, we are able to grow at 6%. But because we believe and we demonstrate that our growth potential is intact, we say that Latin America is a reservoir of growth, especially in benefits. So what can we leverage in the next few months? First of all, we have a very good dynamic in terms of Fleet & Mobility and on the Beyond Fuel program that is based on service contracts, and so it doesn't stop from day 1. So the accumulation of the commercial success will -- in fact, will continue to benefit us in the second part of the year and after that, in fact, because we continue to innovate. And that's why we shared with you the dual tag in Mexico or, in fact, the GoHub solution in Brazil. So we can count on that. And the second thing is, as I said, in Brazil, in terms of sanitary condition, it seems that things are getting better. The level of vaccination is increasing. So my only comment is there is more positive to come in Latin America. And the last thing is, as I shared with you, is that the Itaù partnership is improving month after month. So all of those engines will continue to deliver a good level of growth, once again, 17% in H1 2020 -- or versus H1 2020. Your second question was the balance between benefits and social programs. Once again, make no mistake, Complementary Solutions represent 13% of our total revenue, first thing. The second thing is in Complementary Solution, we have CSI, so Corporate Payment Services. And CSI will drive good growth in H2 because, once again, we have a very good solution. And we are waiting a little bit for the media and hospitality to go back to the level of 2019. But up to now, we have been able to compensate with new programs. And then we have Incentive & Rewards that will continue. Why? Because in a more remote working world, more and more employees are using incentive and reward program to increase the loyalty of their employees. So we have a trend based on the remote working that will continue and on which we are well positioned to serve well. And one thing is the Public Social Programs. And what I've been saying is it's cherry on the cake in the sense that we will go after every new opportunity. And when it stops, it stops. So for example, in the U.K., you remember that in Q1, we had the Department for Education program. As you know, the program has stopped in Q2. And if you look at the performance of Q2 for the group versus, in fact, 2020 but also versus 2019, the performance is at 10% growth. So to make a long story short, yes, the fact that Edenred is in 46 different countries, the fact that we are managing 250 different programs and the fact that we have technological assets that we can leverage to face any new situation and try to get a benefit from that, yes, I'm absolutely convinced that due to this diversity and agility, we are able to compensate. And we do it on a weekly, monthly, quarterly, semestral, annual year basis, thanks to the diversity of our programs. Then your third question was about external growth. Maybe, Julien, as to the dry powder?
Yes. So our dry powder, as Bertrand mentioned during the presentation, is about EUR 1.5 billion, and it has improved since the beginning of this year, thanks to our strong cash generation. In terms of M&A, we stay focused on that, and we won't miss any opportunity. When we look at our strategy with our different business lines, we are still there to consolidate the market on the Employee Benefits. We are ready to build up new services on our Fleet & Mobility platform as we did during the last 2 or 3 years. And then we have the Corporate Payment in the U.S. where we know that the market will consolidate. So we have a strong asset with CSI. The level of activity is back to 2019. And we know that we will have some opportunity to consolidate whether client portfolio or some small companies are doing this kind of business. So we are still focused on M&A, and we will face any opportunity, keeping our stringent financial discipline.
Sir, last question is from Mr. Mourad Lahmidi from Exane.
Yes. I have 2. The first one is on the Fleet & Mobility business. So the plus 40% like-for-like growth in Q2, how much came from the increase in fuel prices? And then the second question is about take-up rates especially in Latin America, how take-up rates are trending in the 2 main countries, Brazil and Mexico.
Okay. I will answer your second question, and maybe I'll leave the first one to Julien. Globally, if you look at the take-up rates, and we are not a great fan of communicating on that during the semester, it was due to the dynamics we have on our installed base. The true situation of the take-up rate is much more precise at the end of the year. But having said that, globally, our take-up rates are doing well on average around the world. Having said that, if you look at Latin America, the take-up rate for now has been a little bit under pressure on benefits. That's why we said it's a reservoir of growth. Why? Because the situation -- the economic situation is not the best. We have some kind of pressure on the take-up rate. But you remember, Mourad, we have the strong growth cycles many times, i.e., you know that the Latin American markets are very reactive markets in the sense that a huge pressure on the commercial conditions when times are tough. And on that, our decision has always been the same. We want to keep our clients. They are our assets, and we want to keep them and to please them and to give them reasons to pay more in the future based on additional services and the innovation we bring to the table. So due to the macroeconomic conditions in Brazil, we have some issue on the take-up rate. We have been through that in the past. And we are very confident that as soon as the macroeconomic condition will [indiscernible] coupled with the innovation that we bring to the market on Employee Benefits, we see an improvement in the near future. But globally, which is another beauty of Edenred, thanks to the 45 different countries and thanks to the 250 different programs and thanks to our sales dynamism and innovation level, globally for the group, when you look at the take-up rates, things are well oriented. For the sensitivity to the fuel price?
Yes. So the sensitivity to the fuel price, so as I said, previously, 9% of Edenred revenue is sensitive to fuel price in 2021. And we know that the fuel price has increased in 2021 compared to 2020. So if we look at what it represents at group level, it's around 1% of our growth in H1. So out of 15% of growth, it's 3% in Q2 to be compared to 31% of growth. And it's about 25% of the growth of Fleet & Mobility, so 25% of 31% of growth.
Okay. Thank you. So maybe it's time for me to conclude. So thanks for your attention to Edenred. We have been pleased to deliver close to 10% like-for-like operating revenue growth versus 2019. In H1 2020, we have been pleased to post double-digit growth across all regions and all business lines. We have been pleased to demonstrate that, in fact, the growth potential of Edenred is intact. And thanks to a relevant offer and a good sales dynamic, we have been pleased to demonstrate that we are able to harness that potential even if there are some uncertainties on the propagation and severity of the variant. We are pleased to improve by 50% our minimum like-for-like growth for 2021 from 6% to 9% with a full year 2021 EBITDA guidance of between EUR 620 million and EUR 670 million. Thanks a lot for your attention, and hope to see you soon and talk to you soon. Bye-bye.
Ladies and gentlemen, this concludes the conference call. Thank you all for your participation. You may now disconnect.
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