Home / Transcripts / Entain Plc (ENT) · November 20, 2020

Entain Plc (ENT) Earnings Call Transcript

November 20, 2020

London Stock Exchange GB Consumer Discretionary Hotels, Restaurants and Leisure special 57 min

Earnings Call Speaker Segments

Unknown Analyst analyst
#1

Good afternoon, everybody, and thank you all for dialing in. And I'm delighted to have on the call from GVC, which we'll still call GVC at the moment until shareholders approve Entain, CEO, Shay Segev; and IR, David Lloyd-Seed. And I guess we all know how these calls work. [Operator Instructions] The call will take 45 to 50 minutes. I mean amazingly, you've sent -- some people have sent in some brilliant questions. So thank you very much for that. And keep sending them in if you want to join the call. And without further ado, I'll hand over to Shay. And maybe, Shay, maybe just give a brief summary of what you talked about last Thursday at your CMD before we get into a bit more detail with the questions.

Shay Segev executive
#2

Yes. Great, great. Let me go for it. Yes. So we -- so last week, we -- I announced -- first, again, let's talk about the symbolic piece of it, but I think it's critical as well, a new corporate identity for the business. We're launching the business under a new name, Entain, which resembled the journey that actually we believe we've been on anyway. But actually, it's better and much more important. It's something which is much more embedding the future journey that we are on as well to become leading and to [ revolut ] the entertainment sector in the space of gambling. And we believe we are already the leader. But we see as a leader, we have further responsibility as well to continue and innovate and do -- and then take this industry and continue to invest into it and take it to even a better place. And we believe this new, fresh start would give us this momentum. And if I want to get into the -- a bit more meat on the bone, then basically, we put 2 big concept there. One is us looking into a long-term sustainable business; and second, the growth potential. And if I look into the sustainable business, then I think we've been quite bold. I'm very bold about it as well. The idea is for us to create a long-term value for our shareholders, for employees and for our customers. And the idea is, even if we need to make a short-term sacrifice in order to make a long-term better value creation opportunity, then this is clearly our strategy. The strategy is to maximize value in the long term or midterm even as well. So I'm not the one who think like long term. I'm talking about 10, 20 years. I'm talking about midterm as well. It means that our focus is going on only regulated markets. I think it's something trivial today to say, but it is important to pull it something clear. I mean the opportunity today in the markets, they are pretty much mostly in regulated markets. This is where the industry is moving forward as well. And second is we want to make sure that we're doing what is right for this industry as well, meaning investing whatever it takes into player safety, responsible gambling, using our asset as a technology business, to use all of this great technology and know-how that we have, to use it to protect customers. We launched a new concept, a new tech, which is -- it's more than tech. It's a program. It's commitment, which is called ARC, A-R-C. It's Advanced Responsibility and Care, which is basically putting a lot of our know-how and our technology in terms of AI, BI, try to predict problem gambling before it's really happen and protect customers, I believe something which will become very, very valuable in the future. And we can even share it with other competitors, others in the markets as well. I mean we don't want to compete on player protection. So definitely something that I believe that we as a leader should be doing, work very close to regulators. So anyway, on sustainability, our objective is to make sure this industry continue growing in a safe way, protecting what needs to be protected and focus on in regulated markets. And the second pillar is about growth, which is basically we as a business, we want to continue to grow. There is many, many opportunities for us. I've been very bold on this, and I'm still. We can double or triple our business in the next 5 years. I really believe that there are so many opportunities. And actually, double or triple is very, very realistic, to double or triple our business in the next 5 years. And I will -- we put it into 4 categories of growth opportunities. Clearly, #1 is in the U.S. The U.S. is a massive opportunity. It's going to be probably the biggest online iGaming and sports betting market in the next 5 to 10 years. I mean New Jersey is a good example, only a single market. It's probably going to be a 2 billion market very, very clearly. Only iGaming is 1 billion. So I think the U.S., I think the estimation by 2025, to be 20 billion. There is some estimation it's going to grow as big as 50 billion as well. I'm very -- I believe it will be at least 50 billion market as well in the long term. And we are very bold on this. We believe we'll be at least 15% to 20% market share from the whole U.S., which, again, if you run the numbers, 15%, 20% of these numbers over the next 3 to 5 years, then its massive growth opportunity by itself. We have the best partner in the U.S., and I can touch it later as well, with MGM. So clearly, our #1 growth opportunity in the U.S. The second one is continue to grow our core business. As we've shown in the last 19 quarters, we've been growing double digits in the last 19 quarters, consecutive quarters, double digit on Online business. Our Online business is pretty much now almost GBP 3 billion a year, GBP 3 billion a year. If you apply 10%, 15% growth on that, then you will see the potential, just the core business to continue growing double digit. It's massive. And the second one as well, I did mention that our focus is only regulated markets. We currently operate -- beside the U.S., we operate in another 20 regulated markets, and there is probably another 60 regulated markets which we are not there yet. And if you look into the opportunity for us to penetrate the 60 regulated markets, and we're definitely going to put it as a priority as well, these are markets that our brands are very relevant. I mean people know the bwin. They know partypoker. So we have global brands. Our technology is very relevant. Our marketing know-how is very relevant. There's really no real reason why we don't take all of our assets and deploy them into these other regulated markets. And these are markets in Latin America, in Africa, in Europe, et cetera. I mean we made already one step to this direction a few weeks ago. We acquired a business in Portugal. And we as a business has a proven track record of acquiring or entering these markets and becoming a market leader quite quickly. And we did it in Georgia 2, 3 years ago. We'll do it now in Portugal. And I'm looking forward to doing it in another 30, 40, 50 markets in the next 3 to 5 years. And probably the last pillar on growth is new audiences as well. I talked about it as well last week, is the fact that we have already all of these assets, and we see other trends opening -- happening. These are consumer trends. This is external to our industry, but these are now converging. And probably one of the examples I gave is eSports, which I believe is a very interesting trend. More and more people spend time -- their personal time on gaming, and gaming is probably the most growing consumer trend in the world today. There's 2 billion gamers. This is growing very fast. It's a massive industry. And from this perspective, it's also become more and more popular, eSports, as people compete each other on computer games. And we want to be dominating this industry as well as a wagering business in the e-gaming or eSports business as well and taking you to very exciting places of VR, AR, 5G, all of these trends. I believe this all will come, and we will have a lot to offer there with our technology, with our know-how. So to summarize, in terms of the growth opportunity, if you take U.S., if you take our organic growth, which we're growing, and you take the fact that we will enter another 30 or 40 regulated markets and penetrate new audiences, this is why I'm so confident that we are going to double or triple our business in the next 5 years.

Unknown Analyst analyst
#3

Wow, that's -- Shay, that's fantastic and a great intro. Now I've got a lot of questions on technology. So I suppose almost cutting to the chase, I mean, what sets your technology apart from the others? And is your technology the best out there, the best in the U.S., is the question.

Shay Segev executive
#4

So yes, I mean, it's a good question. And I think this is -- again, it's not surprising question. Many people ask me the same thing. So I mean the clear answer is, yes, I mean we are leading in technology. And maybe we'll try to break it down why we are leading on technology. So first, I mean, take me -- it's symbolic again. But again, these symbolic things show a lot, right? I'm a technology guy. I mean I don't think you see in any other business a CEO whose background is technology. I used be CTO. I love technology. If you now ask me to sit and write some code, I can do it. Clearly, as a CEO, it's not my role to write code, but I love technology. I spend a lot of my time on tech. And so -- and we as a business, I mean, we are very tech-driven as well. I mean we basically created a lot of value for our shareholders in the last 5 years through technology. We've been able to, again, acquire businesses like bwin.party, like Ladbrokes Coral, improve it through technology, drive synergies and create better products and -- better products to our customers through technology. Now to throw one more thing there, again, just it's -- basically, it's a question which has a lot of angles to it. But if you put it all together, this is how you understand it. We are the only business as well who own its full technology stack. I mean none of our competitors own their full technology stack, right? I mean some of them are talking about technology, and they do own technology to be fair as well, but no one really own the full technology stack because we have our own sport platform, which is the trading tools and the core engine of the betting as well. We have a casino platform, bingo platform, poker platform, the CRM platform, the BI platform, the website, the mobile platform. We basically have all of it, right? So basically, when we go to a new market or when we penetrate a new state in the U.S., we don't need anybody to do anything, I mean, externally. It's all done internally. We don't rely on any providers. We do everything internally. So we have more than 3,000 IT people -- we have more than 3,000 IT people who basically work for us and develop our products every year, which is massive. I mean it puts us pretty much on a -- as a Tier 1 technology company like any other technology company. It gives us the flexibility to be able to go and to prioritize internally, give us the ability to go and grow this team as well. And over the long term, it gives us the agility as well, meaning if we decide something is important, like we want to launch Tennessee or develop content, we're just going to do it. By the time that our competitors are thinking about doing something, we've already done it. And we see it in a few other markets -- a few -- many markets. So I think we are the only one who'll be able to do so many things at the same time. So we bought a business like Ladbrokes Coral. We migrated it to our own tech and extract GBP 160 million of cost synergies. In this time, we launched 10 states in the U.S. We changed the regulation in Germany, and we launched in Colombia, and we continue to lead the product. I mean no other business will be able to do all of these things at the same time. And the only reason we can do it at the same time, because we are very tech-driven and technology-enabled, all of that.

Unknown Analyst analyst
#5

Wow, that's pretty impressive. Now Shay, I've got a lot of questions on the U.S., and I'll do my best to get through most of them before I go on to the rest. What do you see as a bigger opportunity for the industry in the U.S., iGaming, which I think people talk, an 8 billion market today; or sports betting, which is a 12 billion market today by '24, '25?

Shay Segev executive
#6

So I mean just to better understand, so the question is, what is the opportunity in the U.S.?

Unknown Analyst analyst
#7

I guess what's a bigger opportunity, iGaming or sports betting? I suppose the answer is both.

Shay Segev executive
#8

Yes. I mean I think -- I don't think it's a conflict. I mean it's both, right? I mean I think both are clearly big opportunities. It all depends on how fast the regulation will go, right? I think the regulation, I think it will end up with both anyway in most of the states, if not all of them. It's just a matter of timing. Clearly, sports is currently more a frontrunner, but I think iGaming is catching up as well. I mean more states are now coming with iGaming as well. Again, what we've seen in other industries -- sorry, in other markets is that iGaming is actually -- has a better economical model than sport. We've seen it in other markets. I believe the U.S. will be similar as well. I mean New Jersey is probably a good example. So it's much more easier to drive ROI on iGaming than sports. But again, sport is very lucrative as one. So both of them are very relevant. Ideally, we want to dominate both, and I think we will dominate both. I mean iGaming is probably the easy one because, again, the BetMGM brand and the BetMGM, M life database and our strong product like iGaming is putting us already as a very strong frontrunner, the leader in iGaming. I mean we are #1 market share in New Jersey. And actually, it's amazing what we did in the last 12 months. So we are now 23% market share in New Jersey, which is the largest market in the U.S., the largest iGaming market in the U.S., and we are the largest in this market. So you should -- in iGaming. So you can see that -- and we just did it in the last 12 months. I mean we pretty much almost doubled our share in the last 12 months in iGaming in New Jersey, again, evidence to our capability in terms of the tech, the product and the operational capabilities. So iGaming will be massive, and I believe we will dominate this category. Sport is more competitive. It should be in a bit more slower for us, but I think we're making a really good progress. We are now 10% market share in New Jersey as an example. In Colorado, we are probably double-digit there, I don't know, you call it, 15%, 17%, 18%. And again, it's still growing. Nevada, I believe, will be a very big state for us as well with MGM presence there. Michigan will be a great state for us. We are about to launch in Pennsylvania in 2 weeks' time, I hope. Hopefully, Michigan will launch online before the end of the year. So I think both of this iGaming and sport will be lucrative. Probably sport would be in more states in the short term, but I think it will balance itself at the time. And I think we will definitely lead in iGaming, and I think we will lead as well in sport as well. And if you want me to say why I think we'll lead, I can touch it as well.

Unknown Analyst analyst
#9

Well, just a couple of questions have come in about what lessons have you learned as you've launched in new states, i.e., sort of more aggressive customer acquisition strategy. And also, what are the main differences or similarities between a U.S. and a U.K. customer? I guess I'm thinking of stickiness and spend per head there and loyalty.

Shay Segev executive
#10

Yes. So I'll start with the lessons, right? So what we learned, we learned that -- again, we really launched only 12 months ago, to be honest, right? I mean again, if you give some credit to DraftKings and FanDuel, they probably got their game in the last 18, 24 months. We really started 12 months ago in the U.S., I mean. Clearly, I mean, we have 20 years of experience outside the U.S. So clearly -- but our focus really came into the U.S. in the last 12 months. And again, I want to get -- give also -- and I'm saying it, is to give also to credit on the massive progress we made in 12 months, right? I mean we are now clear #3. I hope that in 12 months' time, if we have a check, we will be more than just #3, #2, and our objective is to be #1. What we learned is that how important is it to be at day 1 in every market. We learned that. I mean Tennessee is probably a good example. I'm looking forward to see the result of Tennessee when the first market share report will come up. I think it's going to be really positive surprisingly for everybody and for us. We learned it's very, very key to be on day 1. Other than that, I think we just continue to localize the product. I think our product, where it is today versus where it'd been in the last 12 months ago, is in a much better place. I think in iGaming, we have pretty much the best product today. On sport, the product is getting really competitive. Sorry, on sport, the product -- yes, on sport, the product become much more competitive as well. And again, we just launched a few products on Parlay as an example, and I think we were discussing this as well, which make it a really good edge. The integration we made with our partners with Yahoo! and BetMGM are coming up as well. So again, it's a bit -- the market opened. Everybody went through. I think the capability is now starting to play a big part now as well. And now we started to see that the business like ourself coming with all of these capabilities, which I mentioned before, and the experience we have in other market as well is starting to play as well. And what do we bring, which -- from Europe and from other markets as well, we bring a lot, right? I mean the whole CRM, digital marketing, product execution capabilities that we have are very, very similar in the U.K. that you can leverage them in the U.S. as well. I mean trading, all of this. I mean again, we've been operating sport and iGaming for 20 years in other markets. And it's a massive tech and depth that we have that we leverage. I can give you many examples. I mean let me just took 2 as an example.

Unknown Analyst analyst
#11

Just a couple, yes. Great.

Shay Segev executive
#12

So it would be tangible, right? So real-time marketing, right? So real-time marketing, something we've been doing for like 4, 5 years now in the U.K. as an example, right? So now one of the technology that we own is the ability which gives us that as the match is going on in real time, based on what happening in the match, we've been able to understand through our BI data who are the people who are actually watching this match or engaging now with bets. And based on the events, we're sending them real-time promotions or real-time offers to continue and engage. So say you bet on a team and your team to lead and your team is not leading. So we offer you to change your bet or we offer you to put another bet. Or if you bet -- you say in the first -- you put an NBA game and you say, "I bet my team will be leading in the first quarter of the game." And let's say the first quarter is done, but you didn't put in a bet for the rest of the game, we will engage you in real time. So this is real-time marketing. And again, it sounds trivial but it's not very trivial. I mean to get all of this real-time capabilities, when you're talking about hundreds of thousands of customers or tens of thousands of customers, where you need to segment them and be able to communicate with them on real time, it's really important. And again, this is something which will take competitors many, many years to build these capabilities. We have a built-in capability, which we already use it in other markets. So for us, just take it, plug in, press the button and run it. Another example is CRM automation. I mean one of the thing that we have is that our CRM is today 95% automated. And it took us probably really good 10 years to build it properly. What does it mean, CRM automated? It means that today, when you engage in our website, 90% of the communication you will have, offline, online, will be automated, meaning you came in, you didn't deposit, you'll get a message. You deposit but you didn't place the bet, you get a message. You place the bet but you never come back, you get a message. All of these different scenarios, which sounds simple, some of them are not very simple because, let's say, you lost your bet 4 times in a row and as a result of losing your bet 4 times in a row, you feel you're not unlucky, we will make you an offer to come back, right? So we're basically understanding the different scenarios of the customer and based on that, tailor the CRM communication. We have probably more than 10,000 different CRM tools in our system. And again, bringing them in and leveraging, it's a massive IP that will take years for others to build. And I think this is why we'd be able now to start getting this market share that we're showing every month.

Unknown Analyst analyst
#13

Wow, that's very clear, Shay. I've got quite a few questions that come in just on the joint venture with MGM. I mean -- and you kind of touched on it. But can you or do you need to go toe to toe on marketing dollars with the likes of FanDuel and DraftKings? How can you take so much market share from the leader, which obviously is FanDuel? And would it be mainly through the likes of either Yahoo! Sports or M life or true better products?

Shay Segev executive
#14

Yes. I mean -- so financially, clearly, yes. I mean there's 2 strong parents here, MGM and GVC, soon to be called Entain. I mean we are very big profitable businesses, and I don't think we have any issue with financial commitment for this business. We are both very committed to this. So I don't see issue. And if we need an external source of funds, that means funding, then we will get it. I mean I don't think we'll have an issue. So I'm not worried at all, and we will do whatever is right for the business. So if we need to spend more, I mean, we both said, I said it, MGM guys saying it as well, we were fully committed to be a leader in the U.S. And if we need to spend more, we will spend whatever it takes to be a leader, and we demonstrated it. So not worried about that. Now in terms of -- so our capability is out there. In terms of how are we going to get market share, yes, I mean, as I mentioned, we're already showing that we're getting market share. I mean New Jersey, iGaming, we are #1. I would think that, again -- and we're getting market share in every other market we operate. In markets which already open up and running, I think it will be every month, we're going to get another 0.5% percent, 1%, 0.5% percent, 1%. And you're starting to see gradually how we're grabbing market share exactly as definitely in the last 6 months. If you look into the data today versus 6 months, you see that this is exactly what we did. I would expect this to continue. And this is done, again, based on better product, more aggressive marketing that we're doing as well. And then probably the crown jewel here that you mentioned is Yahoo!. And then probably the biggest one is actually M life. M life is the jackpot. And let me explain what I mean on that. So M life is more than 30, 3-0, more than 30 million customers in M life database. We know this is our customers which are very, very relevant. They are very relevant in terms of their preference, in terms of gaming and sports, MGM's relationship with them clearly because they are part of M life. And even if you take just the big tier of the gold and platinum tiers in terms of M life, you're still talking about good few millions there as well. These are very, very valuable customers, and these people are already loyal to MGM. And all of the things we've been doing, and we've always done it, is create the BetMGM journey as part of the whole MGM experience. And this is what we've been doing probably for the last few months. So today, if you are an M life customer, then you're getting the M life tiers. As you spend with BetMGM, you're feeling basically that is part of the journey as well, as I said, in terms of you being able -- we just launched -- I think this week, we launched also new ability to redeem the points as well through the BetMGM app as well. So again, it's also part of the same ecosystem. And then we would ideally -- again, this is pretty much where we're going with this. We would want to see all of the people who are with M life, who like sport betting, who like to play iGaming, to become a loyal BetMGM customer. And as I said last week, we've already seen through this journey, which we just started it, and it's actually -- I'm like surprisingly amazed how fast progress we make so quick. In the last few weeks, from the all-new customers we've been onboarding into BetMGM, 25% of them, 1/4, 25% of them are M life customers. Just show you the power of this. And we know that these customers are very loyal. They will stay with us for longer. And we also know that the value is clearly double. So now put this on 1 million of customers, which I believe that over time will be more loyal for us, they stay longer with us, they are more valuable, this is a massive value for us. And again, we just started to get this working, and I think this will be a big competitive advantage on the long term.

Unknown Analyst analyst
#15

And Shay, just related, I mean, you've obviously got some great partners, but are you seeking more partners to add to your proposition?

Shay Segev executive
#16

Yes. I mean definitely. I mean again, it's not something that you would always stop looking for. I mean I'm doing it -- we're doing it also in our core business as well. You're always looking for partnership which you can create value. I mean we currently -- again, I wouldn't say that we feel that we miss anything. We have all the ingredients for success. So even if we don't end up with any other partner, I don't think we need anything else. So we have the tech inside -- internally. We have the market access, right, through MGM and partners that we already have. So we have market access to everywhere we need to go. We have the product. We have the brands. We have access to players through M life, through Yahoo!. We have DFS access through -- again, through Yahoo! as well. Yahoo! Sports is a big DFS database as well. So we have everything actually. So we don't really need anything. Whether we will have an opportunity to accelerate some of the stuff through other partners, I mean, yes, we will definitely explore it. I mean it's something that we're always open-minded to see whether we can accelerate value.

Unknown Analyst analyst
#17

That's great. Just 1 -- just 2 more questions on the U.S. before we move on, Shay, if that's okay. Somebody just asked, could the election of Joe Biden change anything in regulation in the U.S. or not?

Shay Segev executive
#18

I don't think so. I mean again, I'm not like probably the best person to comment on politics. I do enjoy watching it from time to time. But I don't think so. I think my personal view is that the train left the station in terms of sport betting and iGaming in the U.S. I believe that if anything, we actually see it accelerating. More and more states, definitely through pandemic, actually want to accelerate legislation to iGaming. And I think we just continue in one direction. I think now also, you think about it, there's no one else who will not be against it. There's no one really left to lobby against. I mean the casino wants it. The leagues want it. So there's no one, I think, left to object it. So I think it would just move into one direction.

Unknown Analyst analyst
#19

Great. Another question coming in here is somebody is asking, curious to know what IAC are bringing to the table at an operational level in MGM because of the joint venture? At IAC's recent earnings call, management brought up GVC as the key reason for the $1 billion investment into MGM.

Shay Segev executive
#20

Yes. Clearly, it's very flattering for us, I mean, that a business like IAC, which is well, well respected and then has a track record of value creation in digital environments and Internet consumer brands. I mean it's impressive how they build their business. And if they identified GVC as a technology leader entering the U.S. market, partnering with MGM as a safe bet in terms of one of the leaders in this market, then, again, I mean, great. This is what we've been saying for some time, and great to see that someone like IAC get it quite quickly. IAC, I mean, they are a massive shareholder with MGM. And clearly, through our relationship with MGM, their voice is being heard. And they are very valuable people. I mean they're very -- their opinion and experience is very valuable. I wouldn't say that a lot of it is currently landing yet, but I think we would expect to see them more and more active. I will -- definitely will welcome that.

Unknown Analyst analyst
#21

That's great. And again, almost sort of last question, a segue on, is until recently, Kenny Alexander spoke about Brazil as the biggest potential market for GVC. Now it's obviously the U.S. I guess the question from this person is why has this changed. I think we know the answer, but more -- just to talk a bit more about that.

Shay Segev executive
#22

Yes. I mean it's all about market growth. I mean again, the numbers are there. I mean Brazil remain a very strong potential for us. We are the leading brand in Brazil. We're actually, again, working very closely there with the authorities to get Brazil into fully regulated. It's been regulating for some time. And again, we are a leader there. We believe -- I believe that we will continue to be leading. There is a massive opportunity in this Latin America and Brazil as well. We're just about to launch in Colombia now, by the way, any day now. Colombia, which will be fully regulated, another country in Latin America, which is a massive opportunity. We are working to enter to Mexico as well. So I mean Latin America in general, it's emerging market and has a massive opportunity. I mentioned Africa as well. I personally believe in a lot of growth to come from emerging markets. I mean U.S. is the biggest economy, right? I mean it's massive, right? And I think we have to be there. We want to be there. We make -- we have a great partner. It's probably -- again, if you look 5, 10 years from now, it will be the largest market. And we have to prioritize this as it's the biggest opportunity for us in the next 5 years to create value, and we're doing it. But again, if you look -- again, as I said, our strategy is more than just 3 years or 5 years. I'm looking long, long term here. U.S., we'll be a leader. In Europe, we are already a leader. Australia, we are a leader. I want to see how we can lead also in places like Africa, Latin America, more countries in Europe, continue expanding in the U.S. And again, it sounds like we're trying to do a lot. But again, we have actually these capabilities. We've been proving that we can do all of this thing, and we excel on all of these things. So yes, so I see Brazil as a massive opportunity and U.S. as a massive opportunity.

Unknown Analyst analyst
#23

And again, you mentioned sort of the 20 regulated markets you're in, but the 60 that you're not are 45 billion of [ GGR ]. And just a bit more detail, could maybe a bit more precise which markets do you think are most interesting? And maybe what's holding you back entering these markets? Are they too competitive, lack of regulatory enforcement, payment solutions technology?

Shay Segev executive
#24

Yes. So I mean entering into -- I mean clearly, I mean, again, part of the growth strategy is entering into further -- I mean, call it, like organic plus-plus is basically entering further regulated markets beside the U.S. These are markets like if you look in Europe, you can talk about Czech Republic, Poland, Slovakia, Estonia, Lithuania, Latvia, Romania, Bulgaria. I mean it's a whole market, and I can continue. I probably can give you 20, 25 countries in Europe which are regulated, Serbia, that you can get license and you can operate. Actually, markets where the bwin or partypoker brands are well known as well. And probably, we are monetizing the bwin.party acquisition in the last probably 5 years and the Ladbrokes acquisition as well. We've been focusing to make sure we integrate creating this platform, which we did. And moving forward, they've been focusing on this core 20 markets, which had been the largest one, to be honest, and now we can expand even further. If you talk about Africa as an example, I didn't give some examples. I mean Kenya is a big market, Tanzania, Uganda. There are all regulated markets online. There is more than 20 regulated markets in Africa, Latin America. I did mention Colombia and Mexico as an example, but there's other countries. Paraguay is another good day example who are regulated. You can get a license. You can launch. Now how do we prioritize that? Clearly, you want to go more to the bigger markets, which still have growth, a lot of growth in front of them, which by the way, all of them has a lot of growth. They are far from being mature market, which is attractive by itself. And then it all depends on the opportunity as well. I mean Portugal is a good example. So let's take Portugal as an example. I mean the ideal formula for us is actually to buy, to acquire the #4, #5 in the market, like an operator, which is #4, #5, already have license, have some presence and within 2 years to make it #1. Again, we did it in Georgia. We bought a business, which made $10 million EBITDA. And within 2, 3 years, we make it $40 million EBITDA. So we 4x make the business within 2, 3 years, again, deploying our marketing know-how, our technology, all of these things basically. And we just, a few weeks ago, announced that we acquired a business in Portugal, again, fully regulated country, which makes EUR 6 million EBITDA. And I'm very confident to say that this business will make EUR 20 million EBITDA in the next 2 years, right? So basically tripling it. And again, you think about it, it's an amazing model because we paid, say, EUR 60 million for this business who makes EUR 6 million. So you pay 10x, which is relatively, I would say, a bit expensive or normal digital, I mean, to buy a business. But then within 3 years, we make it EUR 20 million, make it 3x. So it's a massive formula for us to create value to our shareholders and accelerate earnings as well. And if we can make another 10, 15 Portugals like this, just show you the opportunity. And this is what we're planning to do around the expansion.

Unknown Analyst analyst
#25

Really simplistic. With integrating, is it really just -- is it just basically plug and play with your sort of technology platform?

Shay Segev executive
#26

It's as simple -- yes, it's as simple as that. I mean it's a bit more than that, but it's as simple as that. I mean again, after we did the bwin.party one, which is a massive business with like, I don't know, 20 countries, and we did the Ladbrokes Coral one, which is a massive migration, for us to do now bolt-on ones, which is small, it's like -- yes, it's something which is already -- again, launching 20 states in the U.S. I mean after we're doing all of these changes, for us doing this is almost like a natural BAU work. So it's -- again, I mean, for other businesses who maybe doesn't have the expertise or the experience internally to buy businesses, integrate them, extract value, move technology, integrate cultures, I mean, it's not just technology. It's a lot more than that.

Unknown Analyst analyst
#27

Yes, of course.

Shay Segev executive
#28

Then clearly, it will become a challenge. But we've been doing probably already like, I don't know, 20 of this already, right? So we know exactly, it's almost like a formula that yes, you just do it. And we're doing it really, really good. I mean we didn't fail on any acquisition we did, and we did all of them. We extracted a lot of value from them. So it's great.

Unknown Analyst analyst
#29

Shay, you talked earlier on about 2 billion gamers, and you've been a gamer yourself also. I mean can you talk a bit more about how exciting the opportunity is within eSports, what the trends are telling you? And also just from a category, how does it tick the sort of ESG box, too, i.e., young players and stuff like that, just from a concern people have?

Shay Segev executive
#30

Yes, of course, of course. So yes, I mean, gaming is -- I mean, by the way, I don't know if you hear -- do you hear background noise or no? I apologize if you do.

Unknown Analyst analyst
#31

I think we've heard Amazon come a couple of times the door, but all good.

Shay Segev executive
#32

Yes, yes, yes. I'm usually -- yes, I had to jump to the office because I have to -- today because they're doing some fixes today. So I apologize, I was supposed to take...

Unknown Analyst analyst
#33

No, it's perfect.

Shay Segev executive
#34

This call in the office. Yes. No worry. Okay. Okay. So again, I mean, I think -- again, I'm very excited about it. As I mentioned to you, it's all about future trends. And the idea is not necessarily to try to monetize this in the next year, 2 years, 3 years but to create a long-term sustainable, big business, the big value opportunity for us. So gaming is a massive -- it's a massive trend, right? I mean there's probably, you mentioned, 2 billion gamers. And we only know that it's only going to grow, right? Gaming become more and more popular. I see what my kids are doing. I see what I'm doing as well. You see probably what your children are doing. Most of the time they're spending on Fortnite, Call of Duty, League of Legends, PUBG, all of these different cool games. If you look into different consumer trends in general, that actually, it's quite interesting. I just read actually last week, I read recent reports, and he said that basically, the average person, how much time he spent per day on doing what. So again, the -- and if you put on average, people usually spend 5 hours per day on average on video. So they watch the Netflix, the Amazon Prime. They watch news, linear TV as well. You watch channel. You watch sports, et cetera, 5 hours per day. They do 2 hours per day on social networks, the WhatsApp, the Facebook, the Instagram, et cetera. You do 5 hours, 4, 4.5 hours per day on work, again, the average person, probably. And then they do 1.5 hours gaming. And if you look how all these trends is going to change over the next probably 3, 4 years, the only sector that is going really to grow fast in terms of time consuming of people is actually gaming, right? So gaming become more and more. And gaming become -- and then actually, you know what, the funny part -- or the interesting, not funny, the interesting part is gaming is actually growing on expense -- is growing on expense of social networks, right? So you will see social network is starting to reduce and gaming increase. And the reason for that is that gaming become the social network by the way. So people go into their computer games, to Fortnite and to others, and they start spending there as the communities. So basically, their communities become more in terms of, again, they're meeting the friends there, they're sharing experience within the game itself. So gaming is a massive potential consumer trend. Now add on it -- again, they'd be watching a concert. I mean, again, the Fortnite run a few concerts as well. E-commerce within gaming as well. Everything is pretty much starting to evolve around this ecosystem. Again, it become like hub. Now if you add this and you look basically on the ability to monetize this hub, wagering become a really powerful thing there as well. And again, there's currently no proposition which just feel natural there. And we want to be there. We want to be there. We want to again leverage our experience in terms of protecting people. And again, I'm talking to your point as well, protecting customers and using our technologies and experience from other sectors as well to make sure that we're doing that in a safe way and deploying it to these communities as well. I mean you will be also -- you probably know it, but you're amazed that a lot of 25 to 34 age as well, I mean, more and more playing computer games and become a big trend as well. So it's not just the young audience, but it's also much older audience, and these people are getting older as well. And again -- and I wouldn't do -- and I will look into it also as evolving it as a very responsible recreational offering that create even more excitement to people who like basically spending time on that. So I wouldn't see it as a pure gambling or something like that. I would see it basically as more recreational engagement as well. And again, this journey is pretty much starting, and we want to be -- we want to lead this as well.

Unknown Analyst analyst
#35

And just a follow-on from that. Could you build or acquire assets in eSports? Or will you just stay outside and manage the bets?

Shay Segev executive
#36

I believe that probably the best place for us is to start with some acquisition in this place. I think this probably will be my preference. I mean we need to look into different options. But ideally, we will do some acquisition in this space. And again, when you're saying acquisition, maybe I just want to make sure that I don't give the wrong impression. I don't see ourselves, at least at this point, becoming a content provider. So we're not starting to compete with Activision or Epic or other -- or EA. I mean I don't see us becoming the one who create the computer games. I see us as a platform integrating with these guys and providing them ability to offer to their consumers or working with them to create basically ability to wager. So let's say -- and it can be in 2 different ways, right? It can be -- there is a very big tournament. I mean, again, I gave the example last week. In League of Legends finals last year, there's 100 million people watching that, 100 million people. It's more than the Super Bowl. Hello?

Unknown Analyst analyst
#37

I think somebody -- there I was a little kid coming in.

Shay Segev executive
#38

Yes, yes, yes. So yes, it's more than the Super Bowl, right? So again, there is -- so again, there is clearly -- there's demand in this area, and we know that some -- there's already quite -- a lot of people are using it on the traditional brands. So again, if you look into the bet365 or Ladbrokes or bwin, people are betting on that. But again, these are more -- we're taking it from the natural environment to a different environment. Another thing which I think is quite exciting as well is the ability to allow people to also bet on themselves, and I think this is another area which I would like to explore. So if you liked your game, so let's say, you're playing a lot PUBG or you're playing a lot Fortnite and you want to bet on yourself to win the next game, you can put a $1 bet, I'm going to play. And again, it makes your excitement -- makes the game much more exciting for you as well because not only now you play, you also put $1 that you're going to win the next round.

Unknown Analyst analyst
#39

That's great. I suspect, Shay, we'll be asking you over the next couple of years a lot of questions about eSports, but that's really clear. And you touched earlier on about sort of regulation and true technology, protecting your customers. Just one quick one here is, where are we with regards to the timetable of this Gambling Act review? When do you expect this to come in for us? And what do you expect will be the major changes when you're taking limits, marketing, ongoing consultation?

Shay Segev executive
#40

Yes. I mean -- so I think the government will launch the process probably somewhere in December. This is the current expectation that we have, right? Clearly, I cannot talk on behalf of the government, but we believe that it will happen during December. There will be evidence period that clearly, we will take active part of it together with the BGC, which is combined from the leading operator in the U.K. And we're working very closely together with Flutter, with William Hill, with bet365 and others. We're very active in the U.K. in terms of providing evidence. We believe that this process will take probably 3 or 4 months. And after that, the government will digest the input, will interview people and probably through the end of next year, might come with a revised act. So this is what we believe is probably the most optimistic time line for that. It can delay another year probably -- definitely through the uncertainty we have today with pandemic in the world. But let's say the most optimistic is probably end of next year, we'll have some clarity in terms of these potential changes, legislation. And the topics to be discussed are all of the things you mentioned, yes. And I think they're all valid. And again, they are very -- we as an industry, we just did a call about it earlier this week, we are welcoming it. I think it's a good review that the government is doing it. It's very important. It will be done based on evidence, based on facts. And again, player protection, again, as I mentioned, is something which is important. It's key for us. We want to lead on this. We want to make sure that it's done in the best way. So we'll be fully transparent through this process. And in a way, actually, we as a business are quite already -- we are advanced on it. We -- actually, I believe that we've been doing even a lot of the things that would probably be required or be discussed already by this process as well. I mean we're proactively doing the thing which makes sense. Again, whenever we can identify that there is a potential harm, then we don't wait for any legislation. We definitely -- I mean, again, we as a business has to protect our customers. And again, I'm not really worried about the outcome of that. I mean I'm more thinking it's a good thing, right? Even if the regulation come a bit more strict to what we expect, you go again one step back and then 3 step forwards. I mean we've been proving time after time that we are very good with adjusting ourselves to regulations, again, through our system, through operational expertise. We've been growing -- even when regulation gets much more stricter, we've been growing faster than others. In a way, if the regulation come more strict, probably puts mostly stress on the smaller operators, might -- some of them actually might exit the market, meaning even if the pie becomes a bit smaller, we might take a bigger piece of the pie. So I think -- yes?

Unknown Analyst analyst
#41

No, that's really, really clear. I'm also cognizant it's a Friday afternoon. I -- if it's okay, I've got a couple more questions, Shay, because...

Shay Segev executive
#42

Yes, sure.

Unknown Analyst analyst
#43

There's still more questions coming in, which is great. But listen, you've reported 19 consecutive quarters of double-digit Online growth, which has been incredible. I mean given the headwinds from Germany, the U.K. and increasingly tough comps, do you think this can continue? And related to that, does that -- given the acceleration to online, will you reevaluate the opportunities for your real estate in the U.K. and obviously in Italy?

Shay Segev executive
#44

Yes. I mean -- so our retail business is doing -- I mean it's great. I mean our retail business is also doing better than our competitors, right? So I mean again, if you put pandemic aside, which is clearly an important event, we managed to -- and we are probably now 40% market share in the U.K. I mean remember that the U.K. betting shops business in the U.K., the retail is still GBP 2.5 billion per year, GBP 2.5 billion market per year. So it is a big market. We have 40% market share there. I believe that through the things we're doing to run it, we will just take in more and more market share. I mean I'm not surprised if a year or 2 years from now, we'll be 50% market share in the U.K. because we are the only one investing into these shops. And clearly now with the William Hill sell to Caesars, probably it's going to get less focused. So I think we're going to get more market share there. It's clearly not as attractive as digital because we cannot talk about U.K. retail about how we're going to double or triple our business, but it's still a very solid business. I mean it will make more than GBP 100 million -- more than GBP 120 million, I believe, free cash flow for our business in the next years to come. So it's a very solid business, which is creating a lot of cash. We're running it very efficiently. We're deploying our technology there. It's clearly helping us also in terms of our digital strategy as well because a lot of the customers that are actually coming to our shops are actually the customer coming to our Online business as well. And we are very good -- we've shown -- we demonstrated that we are very good on this omnichannel conversion from shop to online. And again, this is exactly what we're replicating in the U.S. European retail, which is Italy and Belgium, it's actually a growth business. It's growing very well. So it will continue to grow. It's more a franchise model. So it doesn't have this whole cost base. So yes, I mean, it's a solid business. I would not look to -- I will not look to exit that. On the other hand, I will not look to expand retail unless it has strategic value. And in some places, retail does have a strategic value. It depends on the countries. In some countries, actually, you do want to have some presence in retail because it's enabling you to grow faster and give you some other competitive advantages as well. I mean Italy actually is a good example. Italy, now to own retail, it's an advantage, especially with the new marketing ban requirement. So you cannot do any digital marketing anymore on gambling. And actually, owning the shops and with the Europe brand, it's become a big competitive advantage for us. And I believe that the U.K. might go do it at some point as well. And again, us owning the high streets in terms of the betting shops will only make our brands even stronger.

Unknown Analyst analyst
#45

That's really, really, really helpful, actually, Shay. And sort of almost having your sort of Rob Wood hat on now, I'm going to ask a sort of people -- the optimal capital structure is a sort of the 1 to 2.0x net debt to EBITDA. And on the assumption you will resume dividends, will they go back to -- or do you expect to return to pre-COVID policy, which I think was to grow double digit?

Shay Segev executive
#46

Yes. The simple answer is yes. I mean yes, I mean post-COVID, yes, the idea is to grow the -- I mean again, I think the Board needs to make a decision about -- again, we didn't discuss our dividend policy for next year, but I think we clearly have the incentive to resume dividends as soon as we can. I mean we do want to do it. We want to grow it. We want to generate as much cash as we can. We also need to look into the growth opportunities of the business going forward and the investment -- the capital investment we want to do to continue to do acquisitions, to invest in the U.S. And I think once we have something to update, we'll update. But again, we've been very efficient. We've been growing very well. And I'm quite confident that we will return value all to our shareholders in the best way.

Unknown Analyst analyst
#47

Thank you very much, Shay. I know I said the call would be 45 to 50 minutes. We've gone way above it, but it's for all the right reasons because, I mean, there's been so many interesting things that you've touched on. Just before we finish up and before I say -- is there anything else that you'd like to touch on or another message to give or -- I think we've covered most bases.

Shay Segev executive
#48

Yes. I mean I can summarize. I think we covered a lot of it. I mean you did very well your homework as well. So you know exactly...

Unknown Analyst analyst
#49

I'm a very good analyst.

Shay Segev executive
#50

Yes, very good. Yes, exactly. I mean yes, I mean, it's exciting new era for our business. And I apologize, I don't have a fancy background. I was planning to do it and then someone came in to do some stuff. So apologies for that. So imagine you have a fancy background behind me. There is an exciting journey for us. I mean again, clearly, we as a technology-driven business has a big competitive advantage. It's been demonstrated again and again in every market -- actually, in every sector. It's not even in the gambling sector, that the long-term winner is the one who have the best technology and the best product because short term, some brands or some businesses can win on better marketing or better brand or some -- or spending more on marketing, but it's always been proven in the long term, winning in every sector is the one who bring the best value for the customer. And we believe that we are the one because we're investing in exactly what you need to invest, which is the product, the offering, the technology. So when our consumers engage with our brands, with our products, they get more value. They stay with us longer, which enable us to spend, over time, more and more marketing and then bring even more when it becomes like a cycle that build itself. It's happening pretty much in every market we operate, and I would expect it to happen in the U.S. and in any other markets that we penetrate as well. Clearly, we are here not just to create next year, '21 or '22, as the most profitable year. We are here to create the business as the best value on the long term. So again, if you talk to me about regulation in the U.K. or Germany, et cetera, I think this is good and this is good. I'm very welcoming these regulations. It creates certainty, certainty to our employees, certainly to the shareholders. And once we have a base, we start to grow again through all of the things that I said. So I think it's a good thing for us. I would actually -- and we launched a strategy focusing only on regulated markets. Same go on player protection and player safety. Again, we do whatever it takes to protect our customers, even if it's going to hit us in the short term in terms of earnings. But again, it's improved the quality of our earning. And I'm not worried about any of this because I mentioned there is so many growth opportunity in our business in the U.S., in our organic business, in new markets we're going to penetrate and even expanding to new audiences. You just put all of this together, I think the proposition is very hard to ignore.

Unknown Analyst analyst
#51

That is a phenomenal, a brilliant way of finishing up. And Shay, listen, a, can I thank you -- I can't thank you enough for your time this afternoon, especially on a Friday. And David, thank you very much for all your help in organizing this call. And also for everyone dialing in, thank you very much. I didn't get to everyone's questions, but I will go back to David with those questions. So can I just wish everyone a superb weekend, and again, Shay, David, thank you very much.

Shay Segev executive
#52

Bye. Great weekend, everybody. Thank you.

David Lloyd-Seed executive
#53

Thank you.

Shay Segev executive
#54

Bye.

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