Fastly, Inc. (FSLY) Earnings Call Transcript
September 22, 2026
Earnings Call Speaker Segments
Okay, everybody. I want to welcome all of you. I'm Vern Essi, Vice President of Investor Relations here at Fastly. I want to thank all of you for joining us today, those of you here at NASDAQ MarketSite and also those of you joining us on the webcast. Obviously, we appreciate your interest and time spending on our story and glad you all made here today. A couple of quick housekeeping notes. Our Investor Day presentation is on our IR website. It was posted there about 15 minutes ago. You can go there and download it and follow along with us today. Also, we engaged corporate advisers to help us with this Investor Day, they're going to be conducting a survey. So you get an e-mail after our conference concludes. Please participate in that. We appreciate it. And we also value your input and of course, your support. So this Investor Day is a long time in the making. Last time we did this was about 3 years ago. And I would say we definitely appreciate your commitment and patience as we've evolved over that time. We've seen a lot of changes in our ranks, and change, of course, is never easy, but I think we've had a lot of positive outcomes as a result. Yes, we've grown in revenue and scale, but I think we've also grown as a company in ways that you can't measure financially. We're much more mature. We've been able to tackle the challenges, solve customer problems, and I think put a good foot forward with a high level of confidence. I think you're going to see that today here at our Investor Day. And I spent the earlier part of my career on the sell side, sitting in the same seat as some of you. And I wanted to say that I really respect the equity research craft. I mean no disrespect to the buy side as well. You're all working hard there as well. But I do want to say, like, I really appreciate you all looking into companies, doing your analysis, challenging management team, certainly having differences of opinions. But I do want to say that whatever you want on your ratings, whether it's bullish or bearish, know that you can trust us to always be neutral on how we behave with you, just as neutral as our cloud strategy. I also want to say that we do also like to say that we move fast and we play safe. And on that note, we also want to play by the rules. So safe harbor here is on the screen. For those of you who know it, we encourage you to read the disclosures and risk statements in our SEC filings. I think you all know how this works. Let me turn to the agenda today. I'm going to start off with Kip Compton, our CEO. He's going to kick off our strategic positioning and growth opportunity and walk through that. He'll then host a fireside chat with our Founder and CTO, Artur Bergman. Our Chief Product Officer, Kelly Shortridge, is going to discuss our product platform and opportunities. We're then going to host a Q&A session and then the first half will conclude with a small break. Our President and go-to-market, Scott Lovett will kick off the second half. He's going to talk about his go-to-market playbook as well as his commercial engine. Our CFO, Rich Wong will then provide a financial overview and target model. And then Kip is going to take the stage again to close things out, and then we're going to open up again to Q&A. We anticipate wrapping all this up around 4:00 p.m. Eastern. For those of you here at NASDAQ, you're welcome to join us for a small reception thereafter. And as the day goes on, and this conference goes on, there'll be plenty of opportunities for you to find reasons to love Fastly. But maybe you should hear from our customers first. [Presentation]
That's great. Okay. So I'd like to welcome Kip Compton to take the stage. Thank you.
Thanks, Vern. And we're proud of a lot of things you do it Fastly, but it's always great to hear straight from customers. So first of all, thank you for being here today or for joining us online. As Vern said, this Investor Day has been a little while in the making. We've been looking forward to today and having an opportunity to share with you where we've been, but perhaps more importantly, where we're going as a company. Certainly, the business has evolved been really important ways over the last 3 years that we'll outline today. I think you'll also have an opportunity to meet our leadership team a bunch of the key members of our leadership team are here today. You'll be able to hear from them directly in presentations as well as Q&A. And that's one of the other big changes of Fastly is the leadership team evolution over the last 3 years. There's a few things that you're going to hear today. One is how we win through performance with a differentiated edge cloud platform. Now when we say performance, often it is about speed. We do believe that speed matters in business. We believe it matters in the experiences that customers and users get. But sometimes performance is in terms of the efficacy of our security products or in the reliability and resilience that our distributed platform delivers. You're going to hear about how we have one platform, one network on a global basis and how that enables us to deliver multiple product suites and enable customer outcomes in ways that are easier for our customers and, frankly, operationally and financially more efficient for Fastly. You're going to hear about how our platform is positioned to where the market is going, about how AI and other trends are evolving in a direction where performance and latency and resiliency will become more important as they're deployed to more mission-critical applications. And then last, but certainly not least, you're going to hear from Rich Wong, our CFO, about how we're going to convert the momentum that we've got with our platform into long-term value creation. Before I dig in, I think I'd just share a few numbers about Fastly. We identified a TAM of $22 billion we're somewhat disciplined in the way that we approach the question of TAM. This is TAM that we have products today in these markets to participate in. We do believe that given where things are going and the quality of our platform that, over time, this TAM will grow as we address additional markets. Obviously, given our revenue, we have relatively small market share, and we like to see this as tremendous runway for us. With the products we have today, we can grow substantially faster than the market for many years. You can see across the top here, some numbers reflecting the momentum that we've gotten in the business. But I thought I'd mention the over 5 trillion requests that we process on an average day at Fastly. That's an enormous amount of volume at scale that's being handled very efficiently and it provides us with a tremendous amount of data as we go forward. To be honest with you, though, the number that a lot of Fastlyans are most proud of on this chart is the 97% average customer sat score. That's obviously an incredibly high number, as an average. And it's something that we take very seriously. And I think it's one of the reasons that some of the largest and most important companies in the world rely on Fastly. So I said I'd talk a little bit about where we've been and where we're going. I want to take a moment to do that. A couple of years ago, we said that we were going to accelerate growth and profitability. We said that we were going to do it through cross-sell and upsell within our existing base. And we said that we thought that one of the absolute key things for our success was multiproduct adoption because as we drive multiple products on our platform with a given customer, a relationship with them deepens and the value that we deliver increases. We took a bunch of actions, one is we retooled our innovation engine. We have new leadership for engineering and product, and we've accelerated the pace of innovation and product releases and are driving a much more iterative model that's much closer to our customers so that we're more assured of delivering customer value with each release. We refocus on platform-led value. We don't sell products that much anymore. Scott will talk about it. It's really how a combination of product suites on our platform come together to the customer's problem and deliver an outcome. Of course, we've talked about our go-to-market transformation that Scott's been leading now for some time, and we've made tremendous strides there. He'll share with you where we're going. But that's been a pretty extensive program. There's been a lot of leadership change structural change, incentive change, change in what segments we focus on, change in geographical focus, all designed to make sure that we're focused where performance matters, and we have our highest win rates. Last but not least, we focused on disciplined execution. I think you've seen that with things like margins and OpEx over the last several quarters. But my entire leadership team is committed to disciplined execution where everything that we're investing in and everything that we're working on moves our strategy forward. And we've gotten results. We've now posted three consecutive quarters of 20% or higher year-over-year growth. We've had 5 straight quarters of improving NRR capped off at 117% last quarter. We've driven the company to profitability. Last year was the company's first year of profitability with operating margin of 15%. And we continue to drive capital efficiency with 6 straight quarters of positive free cash flow and we'll have a chance today to discuss why we think we can continue to do that with the capital efficiency of our platform. I don't say this to say, "Oh, we're done." This is merely where we are today. and we're going to keep driving improvements in the business and keep building on the momentum that we have today. So to understand Fastly's story, you need to understand what we mean when we say edge cloud. So if you follow us, you know we keep talking about how we play at the edge and what happens at the edge. So I thought I'd just take a moment to explain what we mean by it because it's a term that's used in a lot of different contexts. And when you hear about cloud, almost certainly what people are referring to are the hyperscalers. And this is an incredible engine, huge data centers. In fact, it's in the news, the data centers are so large recently. And the play there is to drive an enormous economy of scale, driving an enormous amount of transactions and traffic to one place where you can get enormous efficiency. And there's no doubt that those clouds are the best place to run a lot of applications. It's an incredibly efficient and incredibly flexible environment. That said, there are some applications and some functions that are not a great match for the cloud. And they require things that are only available at the edge of the network in a more distributed system that's closer to users. Being close to the user means a few things. One is lower latency, faster response time. Another is more bandwidth. It's a shorter link to the user. And then lastly, it means that you can process requests right as they're entering the network, which can be important in terms of routing requests to the optimal place to ultimately serve them. Can it be important for security use cases where you want to or need to intercept something like a DDoS attack before it gets back to your cloud because if it makes it back to your cloud, you're already done because your cloud is overloaded by all handling all those requests. So the edge is where we play, and we believe that there's very specific functions and capabilities there that distinguish it from traditional clouds, and we tend to work with the traditional clouds because almost all of our customers have both cloud and edge aspects to their applications and deployments. So let's talk about what we think is important at the edge as Fastly. Now it won't surprise you to hear us say that performance and speed is incredibly important. If you think about it, it makes sense. If you're going out to the edge in a distributed system because you're getting lower latency and more throughput, what's the point in having anything less than a very performant system would blunt the whole reason you're even dealing with the edge. That's why speed and performance is so important to us at the edge. Security is obviously critical. We deal with the tax every day attacks on our customers as well as a tax on our own infrastructure. Resiliency is important. One of the things about the edge being a distributed system is that a lot of our customers are able to use our services increase the reliability and resiliency of their services. We'll talk a lot about unified platform today and how that has tangible benefits for our customers and also for Fastly. We'll also touch on edge compute and AI inferencing. We see this coming with new models just in the last few weeks, released that now respond in less than a second, in hundreds of milliseconds. I'm thinking of Jev, but there are many others. We see AI evolving to a place where performance is going to matter where responses are not measured in the minutes, and the edge has significant value to offer. So I talked about what's important at the edge, what is the edge? Like physically, what are we talking about here? This is the Fastly global network. We talk about POPs. These are points of presence. One thing you'll notice is we have 166 POPs. If you look around, that's actually a small number compared with a lot of our competitors. And that's actually quite deliberate. From day 1, we've spent a lot of time thinking strategically about the balance of how many POPs we have and where we place them to get the best outcome. If you place -- if you put too many POPs, you end up so fragmented that it's very difficult to get good asset utilization, and it's difficult to get high performance on things like cache hit rates because you just -- the POPs are too small. Obviously, if you're too few, you lose the benefits I talked about at the edge. So we've been very deliberate over the years in how we designed this network. I think if you look at any statistics, you'll see the efficiency. Recently, I had an experience that kind of reminded me of this and brought it home for me. We have a major retailer that moved off of one of our competitors to Fastly. They -- by the way, they were a full platform win. So they came across not just with delivery, but with our security, compute, bought DDoS, everything. And they got everything configured, and most enterprises don't move all their global traffic at once. They'll move a piece at a time to make sure that, that transition is going well. So they picked their Icelandic traffic for their initial transition. And Iceland, I assume everyone knows that, that's the little island there in the middle of the ocean south of Greenland, you'll note there is no Fastly POP in Iceland that was not one of the places that we strategically decided to place a POP. And they cut the traffic over. Everything looked good, but the next day they called us and said, we have some things -- we have some questions for you. And we were kind of surprised because it looked good on our side. Team got on the phone with them, and they said, look, what we want to know is how are you delivering better performance to our users in Iceland than the people we moved off of given that you don't have a POP and they do have a POP in Iceland. So I think that lands like what we've done here. I would encourage you not to measure us by the number of POPs and to realize that one of the ways that we're able to drive both the efficiency and the outcomes is with this very strategic balance of POPs around the world. So on top of this edge cloud, we deliver product suites. And these are, if you will, the tools in the toolbox that our customers use in combination to solve business problems and get business outcomes. And this is where a lot of innovation is taking place and we've been accelerating. The company, of course, started with network services or delivery, CDN, in a few minutes, our founder will join me on stage, and we'll have an opportunity to talk about that and how this has evolved. But we've then added quite a bit to the platform over the years, including edge compute capabilities, of course, our Next-Gen WAF, the observability bot in DDoS, which kind of completed the web application and API protection suite and has led to a lot of the growth we've seen in security recently. And then just yesterday, we announced some AI-focused products as part of Fastly for AI, and our Chief Product Officer, will be here to talk about that later today. So as we increase the number of product suites on the platform, we add to the value that we bring to our customers. It's kind of a combinatorial thing. The vast majority of our customers use multiple of these suites. And as we deploy more and more suites on the platform because it's one platform, it actually tends to get more and more efficient as these things are able to share resources. And we've gotten some momentum. 30% of our large customers today use four or more of those product suites. That's roughly doubled each year for the last 2 years. 2 years ago, it was 7%. A year ago, it was 14%. Today, it's 30%. So that cross-sell is working, and that gives us deeper, stickier relationships with our customers. Of course, we're the highest rated by Gartner for Edge Distribution Platforms. But we've also won Customers' Choice for 7 years in a row on web application and API protection. That's a security award for our security products. So we're very proud of the momentum we have both in terms of how our customers view us, how industry analysts view us as well as the business results that we've been able to drive. Now I've talked about the customer value. of this unified platform. But I want to take a moment to talk about why it's so important to us in our actual strategy and our operations. One is, as I said, greater wallet share and the ability to just grow faster by having one platform. Because it's one platform, it's easier for Scott's team to help customers on to additional product suites because they're already on the platform. It gives us, over time, greater pricing power and more strategic relationships as we cross-sell, and we have more customers using more product suites. We believe that that's one of the key predictors and indicators of our business success. Of course, higher retention as customers are using more services and solving more business problems and then more efficient use of our common network. I think this is something that we don't talk about perhaps as much as we should. If you look at the significant improvement in our gross margins over the last year, which I'm sure Rich will be happy to discuss. One of the key things is the fact that on Thursday night, our network might be delivering Thursday Night Football. On Black Friday, the exact same network is handling e-commerce. The next week, it might be handling a video game release. That's all the same resources, and those resources are dynamically allocated in real time to whatever the load is on a global basis. That enables us to deliver a much more efficient network outcome than a competitor, an alternative who has siloed networks for security and for compute and for delivery and so forth. It also makes it easier for us to launch more products more quickly. There's no need when we launch new products to deploy specialized capital or have a physical deployment process, we can just launch them onto our multiproduct platform. So I talked about how we view AI is evolving. I wish that it was going to be a straight and linear line as you see on this chart. Actually, Artur and I will chair a chart of what it really looks like in a little bit. But conceptually, we see AI evolving from things like generative AI, obviously, to agentic today, and we see a lot of agentic traffic on our network. But heading towards new applications, whether it's physical AI, where latency really matters or it's the things I mentioned earlier with Jev, where we're trying to get immediate decisions out of models. We see that as something that will create more opportunities for inference at the edge. We're not believing that running frontier level LLM models with trillions of parameters at the edge is a great idea. It takes a lot of resources. You don't concentrate as much capacity to it. And frankly, if it's going to take a minute for the model to react, the benefit of being at the edge just isn't there and the efficiencies of the cloud win. That said, we're seeing a bunch of use cases on our platform today. We've talked before about the fact that we see AI traffic growing 6.5x faster than human traffic. But here's some additional snapshots of things that we're seeing on our platform. We've seen -- actually, I think this first statistic is just in the last month, a 7x increase in the distribution of AI models across the platform. I think this is interesting in terms of traffic on our network, if you will. It's also interesting because it starts to suggest that these modelers are being run in more environments. And I think that's an opportunity. So far this year, we've seen 11x growth in MCP traffic and services on our network. If you're not familiar, MCP is model context protocol. It's how models integrate with each other with agents as well as with resources like databases. We've seen a 12x growth in essentially content authenticity, so much using AI to authenticate content as, I guess, not generated by AI at some point. And we've seen the 34x code generation is incredible. So 34x growth just in the last couple of months in that use case. I'll emphasize, these are snapshots of what we see today. We don't have a crystal ball for AI. I don't think anyone does. But we're seeing these use cases come on to the network and scale -- they start small and scale rapidly. Now why we win? I mean we have right at the top of the slide there, performance, and there's no doubt that, that's our calling card. As our retailers in Iceland noted, it can be quite a contrast and astounding. But there are a bunch of other reasons why we win. Certainly, foundational to that is resiliency. That's something that I think has been in the news a little bit in the industry. We've architected our network as a distributed system with resiliency in mind. Cloud neutral flexibility is important. We are not offering cloud computing services or competing with hyperscalers in that way. And that means that it's easier and more natural for a store together to get customer outcomes as almost all of our customers use the cloud as well. Strategic engagement with enterprise customers. You heard a little bit of that in the customer video. These large customers view the Fastly team as an extension of their team, and we love that, and we think that's incredibly important to them. And then last but not least, the unified programmable edge platform. Our platform is more configurable and more customizable than our competitors, which means some of the most advanced engineering teams in the world use it to do things that they can't do anywhere else. And any one of these enables us to win, but our strongest deals are usually when multiple of these come into play. And these are some examples of the sophisticated customers that we win with. I don't think anyone who follows Fastly would be surprised to hear that 8 of the 10 largest streaming platforms are customers. I'll leave it for you to guess which two are not. But also 6 of the 7 largest technology companies in the world rely on Fastly. So it's broader than just streaming. And of course, 6 of 10 of the largest video game providers. So we're very proud of the large customers that we serve. They're some of the most sophisticated and demanding customers in the world. And I think one of the things you'll hear about today from the team how we're going to bring the power of the Fastly platform to more customers. We have a few clear long-term strategic priorities that you'll hear about throughout today. First of all, how we lead with the platform. And Art and I are going to have a moment to discuss that in just a few minutes. Second of all, how we're scaling outcome-driven solutions. Our Chief Product Officer, will come up right after me, Artur to discuss that. And then how we expand our market reach and our President of Go to Market will be up to discuss that. So you'll hear about each of these priorities through the day as we go forward. Now after that, Rich is going to get up and he's going to present our plan for growth for the next 3 years, which drives our revenue well over $1 billion and has an 18% CAGR at the midpoint for the next 3 years. So we're excited about that, and Rich will share more details when he takes the stage. Now I mentioned the team, so I wanted to introduce the team here. All of the leaders across the top are presenting here today and will be available for Q&A. Some of the leaders across the bottom are in the room as well, so you may run into them. They don't have a formal presentation role. But this is a team that's evolved quite a bit over the last year. And I'm incredibly proud of the team that we've built. And I think the results that we've begun to deliver illustrate why. So this is how we'd like you to think about Fastly. We're a market leader with a differentiated platform. I think the growth and the gross margins that we're driving at this point are evidence that support that. We've reaccelerated the business. Three quarters in a row of 20% or higher percent growth, we now have momentum. We've improved our product diversification and revenue diversification. I mentioned how we've, in the last 2 years, quadrupled the proportion of our customers who use four or more product suites. We have multiple pathways to drive growth above the market rate, whether that's expanding our product portfolio, upselling, cross-sell within our existing customers, new logos, geographical expansions, we have a number of ways to get there. And then last but not least, we believe the edge is going to become an increasingly important control point in AI over the next several years. So with that, I'd like to invite our founder and CTO, Artur Bergman, up, and we're going to have a fireside chat. Thank you.
Thank you, Kip.
So I met Artur for the first time when I was considering whether or not to join Fastly as the Chief Product Officer. Spoiler alert, I did, obviously. But I met Artur at a sushi restaurant in San Francisco. I did not know -- I didn't have a particular set of expectations for the dinner. But it went on, I think, for 4 hours. In fact, it ended when they kicked us out. And we became somewhat self-conscious of the fact that we were the only people left in the restaurant. And over that discussion, I came to believe that Fastly had a really unique platform. And there are a lot of people who have contributed to that over the years, but probably no single person has contributed to it more than Artur. And I just felt like the company had an incredible opportunity in the marketplace given the quality of the platform. So Artur played a key role in my decision to come to Fastly and has been an incredible partner ever since. But you founded Fastly to solve a problem that there was no solution to in the marketplace. Maybe you can talk a little bit about what was different and distinctive about that approach and how it kind of flows through to today's world?
Absolutely. And it's also long and very good, and I think for Fastly, a very valuable dinner. Ends up with Kip's sitting here. I'm good to see you all. I know some of you from a long time and other new faces, but it's good to be here. We started Fastly in 2011, and 2011 AWS had existed for a whole couple of years and had changed how developers wanted to use infrastructure. And we needed fast performance around the world. We had a very slow low time in Europe, and we knew that performance drove usage. So I cofounded the Velocity conference, which was the first conference on SRE and performance in 2007. And all these metrics on performance, we knew. But we had a very dynamic site. And the edge providers at a time where -- maybe you could describe them as anti-cloud. Everything you want out of our cloud, you got the opposite. And so you had no visibility and no control. And we ended up building our own, we dropped our page load time from 22 seconds in the U.K. to less than 3 seconds, I think. And then we ended up starting Fastly based on that technology, because it turns out that a lot more people wanted access to this. And the only people who kind of had that power were someone who worked for hyperscaler because they already have their own networks. Otherwise, you were kind of out of luck. That was the founding story to provide the real-time instant aspects of a platform and a modern developer-friendly edge environment.
And a lot of that platform still is in place today because you guys took an incredibly software-centric approach that -- I think one of the things that is different.
Yes. The entire founding team, the entire founding team are software engineers, not network engineers or hardware engineers or data center engineers. And so we solve problems with software. I hate spending money on dedicated hardware, and we built it from scratch up with the software on the servers, but also how we architected the networking infrastructure and networking stack, and we ended up with a very hyper-converged architecture where we control everything from the software that runs on the switches all the way back.
Now some would say that CDN is commoditized. And I'm wondering, given your long experience in that market and that technology, what your thoughts are on that?
Yes. No. There is one legacy provider that has a very large market share as we have been taking it over time. They still have it, and it's not typically a commoditized market behavior unless you have a natural monopoly, which would argue that does not fully exist here. The reality is that there is plenty of bandwidth delivered that, I would say, is commodity. If you're downloading something in the middle of the night, does performance matter? Not really. If you're waiting for a game patch so that you can actually play the game with everyone else, the performance does matter, and that is not commoditized the same way. There is certainly plenty of video out there that is commoditized, but World Cup live streams, not really commoditized, right? Like people pay a lot. And if you don't deliver it, you are a broadcaster in trouble. On the API side, from day 1, Fastly was designed to handle API traffic. API traffic is not really a commodity. Some of it is, some of it is not. So CDN is a very, very wide term. And I wouldn't say it's increasingly commoditized. I think there are the buckets and those buckets have just existed. I think some of the noncommoditized buckets have actually grown over the last 10 years.
So a new class of traffic is agentic traffic. They generate a ton of activity. What are you seeing there?
Yes. I mean this is so exciting, like the entire technology space. I feel blessed. I don't -- I didn't think I would get the chance to experience another '95 to 2000. And that's what's happening, if not even more. That was a long time ago, so I don't fully remember it. And it's changing the traffic. We have been trying to answer the question, what does agentic traffic mean? And we went on and looked at -- for data around this, and we found this lovely chart. So PyPI for people who don't know is the Python Package Index. They happen to be on Fastly, but this is a public data set that you can query is on big query. And this is all the software modules that you download, so you don't have to rewrite code. And you can kind of see it grew 4.8% before. It's been kind of slowly, steadily growing. That is like human usage of python going up, right? So it kind of grew as more and more people started using Python and as more and more developers in the world. Then this thing happened, Claude Code Research preview. And traffic took off. I mean if you ever watch what your agents do, the first thing an agent does is to download stuff from PyPI because for some reason, pretty good reasons, python is the preferred language of every LLM on the planet and to avoid writing code, they download things from PyPI. That is not human behavior that is driving the increase. That is agentic behavior. And so we kind of like -- this is a great chart kind of showing what I've been calling talking to customers about the tsunami of traffic that's coming this way -- their way because once this code is written, it then has to do things. a lot of the things it does is API calls and other things on the Internet. And that means that as this continues, and as you can see, the chart -- the curve is actually accelerating still, those agents are going to talk to our customers. And so I've been calling it the tsunami of traffic. And it's super exciting. It's -- we have disconnected infinite usage from human time, right? Like there's only so much we could code python or watch video or serve the web and buy things or do whatever. And now they -- AI doesn't sleep and they work when we do other things.
So how does this influence the importance of the edge? Or what kinds of things do you see -- how do you see the edge participating in some of this?
There's used to be a pretty strong correlation with increased visitors to your website and increased revenue, right? I'm selling things online, more people come to my website. I know my conversion rates. Now we're looking at a situation or -- if it's ad-driven similar -- now we're looking at a situation where agents can go around and shop on a lot of websites. And so you might see a significant increase in the amount of eyeballs or viewers -- eyeballs is wrong word, agent viewership for the same amount of transactions. You can't really opt out because then you won't have any transactions eventually. So you have to drive down the cost of serving these users. And the best way of driving down costs to serving people looking at your things is caching. And doing it from the edge means less bandwidth traversing long distances and serving it from an SSD or memory is cheapest and fastest. But you still need to be able to instantly cache and validate, instantly change everything. And so all these attributes that Fastly had from day 1 and it's built into our architecture becomes even more important. It is also a lot of traffic to load balance to send to the right place. You need to secure it. So you need to run WAF, you need to run bots, you have to have great DDoS. You have to be able to personalize it somewhat -- and all of that just is what customers have been doing today but at a much greater scale, which makes it more important because otherwise, you will not handle these massive spikes.
So where do you see inference at the edge going?
At some point, technology will probably reach a point where running larger models everywhere makes somewhat sense. But today, the large models are not multi-tenant. GPUs are not multi-tenant and they take quite a while to respond. So I think in the immediate term or next couple of years, especially given the shortage of both data center and power and so on, where we are -- the data center power is not an issue, but if we needed to put much more GPUs it would be, is small models. So you can use a large LM to train small models. Historically, training models was very annoying because you had to have a data scientist team and you have to interact with a data scientist team. And now like LLMs are great data scientist teams like you can have them classify data and then build models. Like I just trained the model at home to tell me if the pool cover is open, and any kids are near the pool. And I think I paid less than $100 to OpenAI to train the model. And now you can tell me with very, very high confidence. At 90% confidence at 20 to 30 frames per second in a model that's less than 4 megabytes. So those models, you can run at the edge, right? Tyler, who is my co-founder and distinguished engineer at Fastly. Last week gave a talk where he showed a 3.3 megabyte chess model. And it was kind of upset because it consistently beat him at chess. But a very small model still really powerful that was running in our compute on the edge. So if you can couple large models in a central location with small models at the edge, which kind of fits how caching has been working. If we don't have something, we go back to origin I think that is the answer of what inference at the edge actually is over the next couple of years.
That makes sense, and it's exciting. Now I had an interesting conversation with Scott, our President of Go to Market yesterday. And one of the things that came out is he said that you spend more time with customers than he does. So can you tell us a little bit about that?
Yes. We only exist because of customers, right? Like we don't have a business for some academic reason or because it's on our business. We have a business because customers buy from us and use us, and we deliver value to them. And it's super fun, right, because I get to work with customers and see what they do or what we help them do for their users, whether it is like a massive spike in traffic that they can handle or protecting them from attacks, particularly being hacked or tons of kind of cool use cases out there. Only way I learn about those is by going out and speaking of customers. And then bringing back to Fastly what we need to do to help them do more creative and more innovative things on the edge. And so that is really like a large part of my driver. The drive for me is spending time with our customers. We're also so critical to them that we end up spending sometimes a low time with them, and it's been 15 years now. So some of them are got to know quite a lot, and I've seen them switch companies and immediately bring Fastly with them. I kind of see -- it's kind of a personal KPI like when we help our customers get promoted, it feels really good.
Absolutely. So looking ahead in terms of tech investments and platform capabilities at Fastly. What do you see kind of on the machine for the next couple of years?
I think underlying all of it is efficiency, right, because of where we are with the hardware cycle and so on. We have to make sure that the platform stays highly efficient so that we can then deliver all these amazing things into it. Efficiency also goes very much together with performance. In an inefficient system is rarely a performance system. Like if our WAF can filter for an attack 10x faster than our competitor. It typically means we use significantly less resources to do so. And all of that comes down to this passion and focus on performance and efficiency. On top of that, helping customers deal with this tsunami of traffic and the complexities of this traffic. You can no longer have humans in the loop if the attackers do not have humans in the loop. If traffic is not directly human-driven. Steering it, low balancing it also needs to not have humans in the loop. It used to be pretty easy to -- easy is the wrong word, but you could predict the max usage of -- on the Internet website based on the amount of people in the country if you were launching something in your country. That's no longer true. You see it's a few bots. They're Pokemon bots now because frankly, that's the new cool thing. But just a lot more to do that. And then we have the small model, large model, how to help people reason about that and think that and then give lots more visibility into how all these systems work together from a security delivery acceleration, resiliency, reliability point of view, to tie it all together. And it's just super exciting. It's like these are hard problems. I spent 15 years at Fastly. I kind of had thought that some of these core Internet performance security scaling problems were sold. And it turns out there aren't and there's still a lot more room for improvement, which -- yes, that's pretty fun. And certainly, agents have helped us find and analyze and fix issues much faster and at a scale we haven't been able to do before.
That's amazing. You are an incredibly successful entrepreneur. At this point, could probably be doing anything you want. But I guess it's what you just described that keeps you at Fastly because you're just as engaged as ever.
Yes. It's -- the access to the data we have, the technologies we have would be hard to replicate anywhere else. And the same with the customers and the relationships there and the team. I feel very lucky to have those components to work with on a daily basis. And going out and hearing customer stories, you mentioned Iceland. The Iceland story. I -- there is a long-term customer defer nearly a decade, I've been trying to convince them to move all their small, high-value API traffic to us. And they moved a lot to us, but that part was like this is complicated, it's working like you should move, you should move. And I think they used some agents and then they help the move and they moved. And they're like, it's 9x faster. Our app is showing a 9x performance improvement for when users are like moving around inside the app. We should have moved 9 years ago. I don't know like I told you wish you would believe me. But I'm really happy that you finally moved. And then I'm looking at it like we can probably make it even faster. And there's still opportunity. We could pick up -- I wonder how fast Iceland would be if we put a POP there. But yes, I mean, all of these things are just super exciting and super fun, and I get to work with amazing customers and amazing coworkers.
No, it's remarkable to have a founder and former CEO, so engaged in the business and so engaged with our customers and with the team. So I think Fastly is lucky to have you as well.
Thank you. And thanks, everyone. I'll be around here for -- if anyone was talk to me, I'm not particularly scary. So -- and yes, this is -- I mean, this chart kind of sums it up the challenge, but also the excitement on here. So absolutely. Thank you. Thank you, Kip. Thank you, everyone.
Thank you. So that was fantastic. Thank you, Artur. I'd like to bring Kelly Shortridge, our Chief Product Officer, up to talk about our product strategy. Thank you.
Thanks, Kip. I love that fireside chat illuminating our journey. There's a lot to be proud of. How we're taking it to the next phase? And also how we're going to drive differentiated growth across the whole platform? I'm Kelly Shortridge. I've had the privilege of serving as fastly Chief Product Officer since last November. But I've been at Fastly for 5 years. and worked across both engineering and products, where I led the security business and during that tenure drove growth to 53%, including the expansion of our portfolio. Now I'm looking to do the same thing across the entire platform, in Fastly's whole portfolio. And what I bring to this is really a resilient mindset. I think everybody at Fastly agrees how foundational resilience is to our platform to the company, just like Kip said, also bring hands-on prototyping and a relentless focus on ROI as well. And it's not just my mindset, it's the mindset of our customers. Like Artur said, there's nothing more rewarding than talking to dozens of customers every month. And what we see is that they win by continuously adapting based on evidence based on insights, and they don't win by standing still. And customers choose Fastly because our platform unlocks that for them. It's not because the technology is covered for its own sake, just like Artur said, it's because we help them transform their business. We help make sure that their business keeps improving. So now that you know where I'm coming from. I want to talk to you about how we're evolving the platform. Kip just walks through the platform journey, the company journey. It's my pleasure to show you how we're going to transform to tackle our biggest opportunity yet. So first, by building a broader, more accessible portfolio that brings our industry-leading technology to a larger group of users in industries. And second, by delivering a platform that meets customers where they operate, across a variety of cloud environments, private infrastructure environments and also agnostic of which AI models that they use. And third, by advancing our platform innovation, the innovation engine Kip talked about, by using the knowledge we gain, that data that Artur talked about from across our platform, because we are that centralized service provider that's so trusted to deliver differentiated products and solutions to our clients. Then fourth by extending our reach into the always-on industries that need us most and that we haven't penetrated today. So doing this well is what gives us the right to win in these markets where we are underpenetrated today. So with these four pillars in mind, let's talk about where this journey started. And as you heard from Kip and Artur, this has been a journey. I want to talk about how we're evolving our product portfolio, but it's important to level set on where we were. Where we started, as you heard from Artur, it was a heavy networking focus, right, differentiated architecture but a networking focus. We only have one security product when I joined Fastly. It was sold piecemeal and really on a platform for developers who craved that raw technical power. We were a platform that was also built by developers, for developers. But where we stand today is an enterprise-ready multiproduct portfolio. It's a platform with the breadth and configurability that meet a wide variety of customer needs. We have a security portfolio now with five products. And that includes patented differentiators as well. And it serves as an on-ramp into the platform sale, which Scott is going to talk about later too. And over the last 4 quarters, I think this is a very important point. to keep in mind is that half of our new business deals included security products. That's real proof that security is that new on-ramp. It's that new entry point into the platform sale. And it's also a value driver of our platform. As Kip pointed out, we're increasingly complementing our delivery security solutions with other solutions as well. You saw that yesterday with the Fastly for AI announcement, I'm going to dig into it a little bit. This involves a full suite of solutions that also complements where we're going next. And that's really what excites me the most. And I know it excites everybody at Fastly the most too. And that's we're running that same playbook that we ran for security, again, we're running it again for the whole platform. Now we're continuing to invest in technical differentiation for sure, but we're going beyond that, provide the experience-driven capabilities like reporting and insights that enterprises need. And as we do so, we're attracting the world's most complex companies to our platform, and that's because of our outcome-driven approach. Now these are companies where downtime stops a manufacturing line, it holds to trade. It stops the revenue spike from flowing at the end of the day. Always-on businesses have to be available 24/7 regardless of what the Internet throws with them or what their AI agents do. So we're no longer building a platform for people who love technology for its own sake. We're really building for executives, their teams and their AI agents who need the platform to just work at the end of the day. So that's where we've been. Let's talk about what that means for our customers today. Now our customers want to unify the platform. They don't want disparate point solutions. They want a unified platform. The unified platform that we built for them is really all about enhancing the outcomes they can achieve as a business. What we hear in the market is that every enterprise in every industry, no matter the industry, they face two key questions, which is, is this technology investment paying off? And is it helping me win in my own market? That's especially true in this AI era. What this looks like in the specific experience industry by industry, but it's the same shape, which is that enterprises want their teams to spend more time on what makes them special in their own market, less time fighting the complexity that comes from distributed software systems that they have to build to succeed. And that's where Fastly comes in. It's delivering, again, not just discrete point solutions, but it's unified and integrated platform that's intentionally built to enhance these customer outcomes. It's a platform that's reliable, that's fast, that's safe, secure that really crucially is also resilient from design all the way through the solutions that we offer. And crucially, that it's meeting customers wherever they want to run their wherever they want their workloads to operate as well. And so when we combine that technical mastery that Artur talked about, with a set of integrated configurable solutions, the results are really powerful. Let me give you a very specific example. So take a large retailer client. I love this example. They first added -- they were a platform customer. They first added Bot Management on top of the existing solutions leading into the holiday season. What's fantastic about the story is they literally thought there was a statistical anomaly because they saw double-digit conversion rate increases during the holiday period because they adopted our Bot Management solution. And that's what's special about our platform is we have security solutions that are driving business outcomes. And those are the outcomes that matter to our customers. It's not security for its own sake. It's aligned to their business outcomes. And now we have the opportunity to go even deeper with this customer and all the other customers who have adopted this multi-product platform, bringing them more sophisticated solutions to meet their emerging and very complex needs. And one key takeaway here is that this is all about expanding beyond our historical niche in delivery services to bring a broader, more configurable platform to enterprises with a more compelling value proposition as well. Then we've had this recap of what customers need. Let's talk about our long-term priorities. And Kip did cover these, Scott is going to build on them again after the break. Lead with the platform, scale with outcomes-based solutions and crucially expand market reach. So let me show you how we're bringing it to life through investments into the product portfolio. Let's start with the portfolio itself and how we're making it broader and more configurable as well. So a few years ago, again, one security product. That was it. When I took over that business, I realize we had a lot of work to do. We had to roll up our sleeves. We did get it done. And crucially, we've also sustained it. You saw last quarter that we had 43% growth year-over-year in the security business. And like Rich talked about, both DDoS protection and Bot Management are growing in the triple digits. That's a really powerful outcome of that portfolio expansion in the security business. So now we're going to run that same playbook across the entire platform. It's 6 suites, each a significant product and value driver in their own rights, plus cross-platform add-ons and services that enhance that overall platform value proposition. And each of these suites is an on-ramp into the platform. It's a way that a new customer can come into Fastly, start gaining value from our platform. It's also a way that customers that are already with us can expand the value that they get from our portfolio as well. So the way we'd like you to think about Fastly as this ever-expanding sticky portfolio of on-ramps that customers buy into and never leave. And the configurability of the platform means we have this, I think, Kip referred to it as is combinatorial value. This virtually limited combination of product suites, add-ons and services, all tailored to our customers' needs and the outcomes that matter to their business. And here's the number I want you to take away above all others, which is that 72% of our customers now use at least 2 product suites or more and 30% use 4 or more. And that's that 30% number is up from 7% just 2 years ago. So it means it's doubling 2 years in a row. That's really powerful, and it's a tangible proof point that this portfolio strategy has been working in practice. So that's the clearest signal and it's not just about how much we sell any one product. It's really about how many of our 6 suites each customer adopts. It's about the overall value that each customer is getting from the platform itself. And that is a shift for us. I think many of you have seen. Our technology has always been excellent. But for years, we sold it one product at a time. Our financial results didn't compound the way that our technology really deserved. And that's what a portfolio fixes because today, when a customer is adopting a second suite, a third suite, a fourth suite fifth. That's not just growing wallet share, but it's really becoming an infrastructure that they rely on in their business, just like Artur said, they bring them to their next employer because of how much they know they can depend on us. And that's a fundamentally stickier and more durable revenue relationship with customers than any single product could deliver. And it's also how our technical excellence finally starts compounding into the financial excellence we feel we deserve too. What we've also learned is it's not enough to just have a large portfolio of technically differentiated or even differentiated solutions, the experience we create around this portfolio and around these products also matters to enterprises. So let's talk about usability. We're investing heavily in democratizing and simplifying the platform. Today, our platform is really powerful, but it works best for the deeply [ technical ] user and developers who already know how to drive it. We want it to work well for everyone who touches it, the executive who needs to know the exact insights right now to make some sort of decision. We wanted to work really well for the AI agents building on our platform, we need to harness the full power of what we offer on our customers' behalf. That's core to our transformation. It's from power that works only for experts who understands the technical weeds, to power that works for however our customers actually operate. However, enterprise is actually operating practice. So what does this mean concretely? It means simplifying the user experience, both for human users and coding agents like Claude Code, quite famously, that we see quickly growing in prevalence, also means automating expertise across the portfolio, so customers don't have to be experts. They can push a button and it just works, Fastly handles it for them. And we're building dashboards and reporting that make it easy for busy executives to get those answers right now, translating technical insights into business decisions. And we're leveraging our cross-platform insights deliver actionable business intelligence to help our customers make better decisions. We'll talk about a concrete customer case study in a second on that. So we're investing in making every single user's experience as simple as possible. And as we do so, we're meeting a broader range of customer needs, including supporting the standards that let coding agents seamlessly inter-operate with our whole portfolio and platform. Just the same way a human would, and again, leveraging the full capabilities that we offer. To be democratize and simplify the platform well, we're going to expand this platform into that broader customer base that Scott's going to talk about. This is how we're enhancing usability. Let's ground this in a customer story. Making a concrete with a customer case study. Let's take a national newspaper. This national newspaper brought us an existential threat. AI crawlers that we're scraping their journalism that they monetized with no licensing agreement, and that threatened their entire business. We co-innovated with them linking arms to deliver content guard less than a year later, helping them detect, classify, allow, block, otherwise monetized and manage bots that we're engaged in that unwanted content scraping, and consuming significant bandwidth as well. Our platform really critically gave them the business intelligence that they needed to negotiate watershed licensing agreements with AI companies and gain a lucrative new enduring revenue stream that transformed their business. This is a publisher with hundreds of thousands of digital subscribers. They have hundreds of millions in revenue. This is real scale. And we protected their intellectual property. We help them create these new monetization paths, and we gave them greater control over their own business model. And as their business grows in size and complexity as they adopt their own AI internally, we have integrated the platform capabilities to grow with them. We make sure that with our platform, customers never outgrow us. What we build for one we can now do for tens of thousands of enterprises facing this exact same challenge each in their unique way. This is a customer case study in action. Let's talk about the architecture that makes it possible. Now architecture is cloud and model-neutral by design. Let's talk about what we mean by that. So what we see is that enterprise infrastructure today in enterprise software architecture is not this neat and tidy environment. It's only becoming more complex. One more we see our customers using a multiple kind of mix of clouds the private infrastructure and now they have AI agents, especially coding agents from multiple providers, and they all need to work in harmony. They all need to inter-operate. And with these AI agents that are now shipping and writing code, into this messy multi-model, multi-cloud world that multiplies interconnectivity and interdependency faster than any human team can actually keep track. They need new solutions. And it's why every executive I talk to out there, that's a CIO, CTO, CISO, they describe the same feeling, which is that they feel like they've lost control and they feel like they can't keep up, they feel like they don't know what's even running in their environment anymore. I think of it like a wild west that's forming where it's not just one messy environment. It's a patchwork of clouds, private infrastructure held up by the swarm of coding agents, with no consistent way to see control or make sense of any of it. They need a partner who can help them manage their intertwined needs who can help evolve with them as they need to evolve their business across this increasingly complex environment. And that's where we come in. Our platform is built from day 1 and also especially now to be customers wherever they are, whether it's cloud-based, whether they have private infrastructure. We're cloud neutral, so we work across every major cloud and across every type of private infrastructure that they have. And we're also AI model neutral, which is an increasingly important point here. We work with whatever AI model that customers choose which, from what we see is usually multiple AI model providers as well. It's not locking our customers into any one AI vendor's road map or pricing structure. In other words, we're helping them diverse that Wild West that they see forming by giving them the flexibility for wherever their software is operating for whatever AI models that they're choosing. And that architecture is a tremendous advantage where we see a massive opportunity going forward. This is an important point about our cloud neutral model neutral architecture, and it leads into us talking about how we're governing AI. What we see is that AI is touching every single part of our value chain, every part of our value chain. And we see it the same way that we saw security just a couple of years ago, which is an enormous opportunity and one we know how to capture because we've done it before. Yesterday, we -- I hope you saw the press release, we announced 3 advancements that help strengthen our role in governing AI, which is AI Runtime Control, the AI Firewall and API Enforcement. These reflect our initial steps in the forecasting, the resilience and the steering that we hear loud and clear in our customer base in the enterprise market that they need for this new world. That's the forecasting resilience in steering they need to adopt coding agents at scale with much more to come as we build for a future where enterprises have to confront the wild west of increasingly probabilistic software which is very different than the world they've known to date. But none of this stands alone, plugs directly into our capabilities that they already trust like the Next-Gen WAF, Bot Management, ContentCard, DDoS protection. We're applying that same playbook in security that got us those great products that took us from 1 product to 5 that took us to being present in over half of our new business deals. And just like security, where we see this longer-term massive opportunity and upside. We're just getting started with these Fastly for AI solutions. This is step one. But here's the point to remember. Our opportunity with AI is platform-wide. It's platform-wide. It creates more interactions to accelerate. AI creates more software to secure and govern and more complexity to control. That's what enterprises have to contend with. Now before I close with this discussion about how we're leading into this platform approach, let's talk about one area where we see significant opportunity as well, which is compute. And this relates to how we're strengthening our role in governing AI because compute and AI run time control work is a synergistic payer. We're investing more in that strategy of where products combined create more value than enterprises than both products alone. So compute handles the first efficient, fast a logic pass. So then AI runtime control only routes a workload or a query to the rare case that needs a large generative model. That's what the field calls Cascade inference, and that's core to our approach going forward. That cascading inference, that symbiosis between compute and AI runtime control is what makes AI economically viable to adopt at scale for enterprises. Pairing AI runtime control and compute is really just step one of us marching towards this vision of collective computation and cascade inference. It's early, but the direction is clear, and also our priorities are very focused right now. We're starting with solution enhancements, extending compute into other workload types, extending it to interoperate with our existing solution suites that we talked about and expanding also how we improve our execution. As part of the portfolio play here, which we're playing to compute as well, we want compete to be a critical on-ramp too. We do that by finding repeatable use cases, just like we linked arms on that Bot Management case study. We'll roll out experience improvements to assist this as well with more push button solutions where it just works, faster ramp-up times as well and also recommendations that are automatically tailored to the customers needs, and we're going to deepen our value prop, especially on that front in that tailoring by leveraging that unique data we collect from our platform that Artur touched on as well. We really see data and intelligence as a differentiator here going forward that we infuse across the platform. The point is, we feel we're truly defining this next era of edge compute solutions. We're also excited about what this is going to mean as we continue to evolve towards this portfolio and platform-driven approach. Talked a lot about the platform, how we're expanding it, how we're creating that synergistic value here. Before I hand things back to Vern for some Q&A, I want to quickly touch on the other two pillars of our strategy. Now the second pillar of our strategy is going about scaling outcome-driven solutions for our customers. From a product standpoint, the best example of this is how we have this customer-driven innovation group. What you're going to hear from Rich as well as this customer flywheel that we've been operating. As we've grown and matured as an organization, we've learned to leverage customer-driven innovation to power that flywheel. This doesn't happen by accident or chances, actually a result of a lot of discipline. It's a result of the disciplined approach that we're showing on the slide here, where we observe customer behaviors across the platform based on our unique vantage point, we pattern match the common challenges we see across the market and across every enterprise, no matter the industry. We codevelop solutions with customers to validate real-world demand. We productionize that capability of the platform, then we roll out and scale the new solution across our installed base. Let me give you an example. There's a high-growth payment experience management company that partnered with us for nearly is a year as we built out multiple products, informed API discovery, API inventory and then API enforcement. Now we came out yesterday in that exact sequence. And they even handed us their API schemas to make sure that we build it right. That's real trust from a customer. And that's the magic of a design partnership. It's making sure that a product has market fit before it ships. It's making sure that we can sell it, standardize it across all enterprises to thousands of them. It creates new on-ramps into the platform, right? New entry points into the portfolio and expands the existing set of products that our customers can adopt and get more value from this well. We can do this again and again, focus on scaling these outcome-driven solutions here. So now let's talk about how we're expanding our customer reach. Scott's going to cover this in a lot more detail in his section after the break. But I want to touch on how this really links with this multiproduct play. That's at the heart of what we're talking about here today. First, we're protecting the core. We're deepening our relationships with our largest customers built on years of trust. While we're making our technical depth radically more usable as well. But at the same time, we're expanding into segments we barely touched. Like I said, where we're underpenetrated today, where they're hungry for a portfolio that solves [indiscernible] resilience challenges because they're 24/7 businesses. Think of a way to illustrate this is considering the difference between an e-commerce customer and an industrial one. An e-commerce customer public Internet early. They chase speed and scale. Now if you think about industrials or financial services or pharmaceuticals, where we're underpenetrated today, they've been slower to adopt this. It's not because they're as sophisticated though. I think we all know that, it's because their stakes are different. It's not just independent shopping cart. It's again a halted trade. It's a stopped plant. These are serious consequences to their business. And it's precisely for this reason that customers need more than just a vendor. They need a trusted and unified platform. They need an integrated solutions provider with a configurable multiproduct approach that meets their evolving needs. We feel that these 24/7 industries are exactly where we're poised to win next. And we're going to do that with innovative products that specifically target these underpenetrated industries that up level the insights they need to succeed and evolve in the AI era. And we're bringing it all together. Recapping the Fastly opportunity. A broader, more accessible platform, meeting customers wherever they operate in the messy reality of how they operate, innovating with new outcomes driven products and solutions and extending our reach into always on industries that really need a platform just like us. They're hungry for our solutions. The number to member is the one I gave you earlier, which is more of our customers are adopting more of our portfolio. They're adopting it really fast, quarter-over-quarter. And that's the clearest evidence that this portfolio strategy is working. Again, that security playbook, I talked about that 43% growth year-over-year we saw last quarter. That's a playbook we're going to be running across the whole platform going forward. And this is how we turn technical excellence into durable compounding growth going forward. I speak on behalf of all the Fastly, we're very energized by this platform opportunity in this multiproduct play here. We're ready to deliver it. So with that, Vern, please come back to the stage as we prepare to take your questions. Thank you very much.
Okay. Thank you. Thank you so much. So now is our Q&A portion. For those of you on the webcast, please submit questions. We'll be rolling through there. We also have mics here in the room for those live in the audience. A couple of hands up here. Let's start with Jonathan here. All right.
Thank you, everybody. Really appreciate the presentation so far. Jonathan Ho with William Blair. One thing I wanted to start out with is on the chart that you showed with the exponential growth in AI traffic and connections, can you help us understand how that maybe translates into potential revenue opportunity? And maybe specifically, what types of product add-ons and expansion in capacity utilization that can drive over time?
I can start and then maybe Kelly can talk about the product there. It's early. I think I don't know if Kip or Rich can talk about some of the revenues we have seen around this space, but it is early. And as a percentage of the traffic, it is not that much yet. But it is growing. I think Kip had a slide, the other slide on the -- Kip about how much faster traffic is growing in human traffic. But it's still a fairly small amount.
Yes. I mean I think of it in sort of three legs. First is just volume. I mean as there is more traffic on Fastly's platform, there is more volume, there's more opportunity and that happens sort of automatically, frankly. The second part is things like what Kelly talked about with AI runtime control where, in addition to volume, we provide value-added products that help manage the new types of traffic. And I think that's, for example, bot and DDoS, we think are being driven in part by agentic traffic, and we're seeing the triple-digit growth rate that we've talked there. The third leg is what Artur and I talked about a little bit, for example, edge inference, but where we start actually running some of the AI functions on or in the Fastly network like edge inference for instance. So that's kind of how I think about the opportunity. We're seeing increased volume for sure, and that's what that slide -- the slide that I used was traffic and request volume, not revenue. So we're seeing that volume already. And then you could see us rolling out products that capture that. And then we -- for the reasons ate outline, we see inference and some of the other things coming down the road. I mean it's tricky I feel like I didn't answer your question, but we don't have like a separate AI revenue bucket or we can say, well, these dollars are because of AI. But what we see is the traffic volumes being driven by AI and that in terms drives revenue.
Okay. Next question for Fatima here.
Fatima Boolani from Citi. Art, I want to go back to some of your commentary around this the period that we're in right now for Fastly, both from a technological standpoint and for your customers, is that something that you've seen since 1995 to 2000 era. And then you also characterize CDN as maybe misperceived as a broadly a commoditized arena. But you delineated that there's commoditized buckets and noncommoditized buckets. And I'm wondering if you can give us a crystal ball from your perspective on how you expect that mix to change, especially as I think about some of the revenue targets that you have, which or slightly lower than what you're realizing today, but I just kind of wanted to get some of the ingredients on how you think about the complexion of the traffic over the next 3 years, commoditized versus noncommoditized?
I think the bucket of noncommoditized or like higher value is growing faster. And part of the way you can also see that is that traffic tends to need all the security features. Like the commoditized traffic doesn't need WAF, doesn't -- it probably needs DDoS, but that's about it. And so with the WAF or the security products in general, growing faster, that tends to be highly correlated with the higher value traffic. And that's probably the best way for me to look at that. In the media space, you kind of see something similar. The non -- the higher-value traffic needs on antipiracy protection, content protection and much higher rigor around that. And you saw there was -- a while ago, we had a joint announcement with La Liga on the privacy side. That content is much more valuable than other content. You kind of see that as well. And on the changes, I mean, what is so exciting for me is that it's changing so fast. And I was reflecting on -- I was talking to a customer in there, it feels like Fable came out a year ago, but it was actually only 3 months ago, right, it was a big deal. And so it's very hard to predict. It's kind of -- it feels like on a weekly basis, something new or changing. And in all of it though, the complexity is going up, counterbalances with our ability to use agents to manage their complexity. And part of what we really have to do internally and help our customers is to make sure that we use all agenda abilities to manage the dramatically increased complexity that agents are adding. I look there, but -- thank you.
Yes. Thanks, thanks, team. I have a question online. This is a product question regarding our release yesterday for Kelly. How does AI runtime control and AI firewall work architecturally, specifically, how they differ from injection products that run on endpoints? With runtime control specifically, does it run from an endpoint device or cover the network as traffic is delivered?
The answer is it runs on the platform, runs on the differentiated network architecture that Artur and Kip talked about. I believe the spirit of the question is, is it similar to kind of where some of the detection response players playing. That's really the world of employee laptops. We're playing in the world that like Artur said, is the one becoming especially complex, which is a world of enterprise production software. So we're looking at prompt injection attacks coming in to the software, companies are building different their own markets, not so much the employee laptop space that you might associate with traditional info protection. So all running on the network. It's part of that multiproduct play, where everything interoperates and customers are able to gain leverage by adopting solutions here.
Jackson.
Jackson Ader at KeyBanc Capital Markets. Did you -- does Fastly benefit directly from consumer AI use cases like news, OpenClaw, whatever might be coming? If so, how and like which products, which revenue streams?
Yes. I'm pausing because I -- we have a lot of respect for a couple of customers' confidentiality. But we do benefit from those things. And we're seeing use cases across delivery and security, including privacy capabilities for agents.
It's relatively easy. You go look at the major hyperscalers and consumer public brands, how they are implementing privacy with regard to server side, inference versus client-side inferences consumer agents and they will -- they mention us. We're a part of that. So it is. And I think the privacy aspect of this is also going to increase quite a lot over the next 5, 10 years. Both driven by consumer demand and driven by regulation in Europe and other places.
Take our next question from Peter over here.
Peter Levine with Evercore. Maybe to piggyback off of Billings question, you talked about tsunami traffic that's coming up. What does that look like? When does it happen? Obviously, we're seeing this peak now. And then second, when you think about traffic, as MCP adoption grows, like do you expect it to create a meaningfully new layer of like traffic for you all? Or is that just mostly just in API in that type of bucket. But just curious like what that looks like in the trap.
Yes, I'll comment and then Artur can add on. I think others in the industry have noted that while the AI traffic is growing rapidly, purely on a volumetric basis in terms of bytes, agents aren't watching videos yet. So the volume of bytes is not as large as the volume of requests for instance. What we're seeing is we launched the API schema enforcement yesterday, so what we're seeing is there are side effects of AI, like everyone is creating a lot of code with agentic coding tools, that code is calling network APIs that goes through our platform and we can apply our API products to that. So I think it is more traffic. It's also, as I said before, kind of that second leg, which is, okay, whether it's existing types of traffic like API traffic that we can earn additional revenue based on value that we deliver, or whether it's new kinds of things in terms of AI traffic, CP is a very interesting example of where we may be able to add value. We see opportunities in both those areas. But I don't know if you have -- I can't predict when the tsunami -- I think to some degree, this tsunami is already kind of coming, but Art, I don't know if you have a view on that.
The when is hard. I mean, we just had Muse and Grok Bot show up in the last 4 weeks, I think, right? And that's probably the first real like super consumer-friendly agent environment. I mean OpenClaw is cool, but it is significantly harder for people to set up. So I think the question on when is hard, the privacy traffic that we're seeing is new. There's a new type of traffic that I mean it started a couple of years ago, small, but that is certainly something that 5 years ago or 6 years ago, it wasn't really -- I mean, we didn't have it, it didn't exist. And it's a different type of traffic for sure. On the API side, in MCP, depending on where you sit in the stack MCP, just another API. But it is -- there is some subtle differences that the agents tend to be chatter and they're doing the self-discovery right. They're also using more streaming API interfaces, which is quite different from how a little traditional like REST-based APIs have worked in the past. I think it puts more demand on the functionality of the platform over time. But it is also like so new and it keeps changing weekly. So it's -- the when is the hard part to predict here.
Frank Louthan with Raymond James. So where does the unified platform puts you guys relative to the competition? How much of an advantage is that? And then I had another question on your Fastly for AI platform product. What's kind of new and different about that?
Maybe I'll talk a little bit about the platform question, and then, Kelly, you can take the announcement we made yesterday. We believe it puts us at a pretty significant advantage. If you compare us with some of our competitors who are operating at larger scales than us. We're driving at this point, higher gross margins than they are, and we create that right back to the fact that we're running one network and one platform where they tend to have a platform for sometimes for each product, frankly. The feedback we get from customers is it's a more consistent experience. So they like that. So we think it's a pretty significant advantage. I mean one thing I would note is in a time where hardware is harder to come by and more expensive, the value of that efficiency is even higher. So I think as we're going forward, and as you noticed, I think we started the year with questions about how our gross margins would withstand the more expensive hardware. I think we've basically -- nothing but raise our gross margin since then. So I think it may be a bigger advantage right now given the current economics around hardware as well. By the way, that's another thing about our platform is when Rich talked about CapEx virtually 100% of that is going to expanding the network rather than maintenance just because of the way we built the network. But Kelly, do you want to talk about your state announcement and what's new?
Yes. Very exciting announcement yesterday with [ Fastly AI ]. I'll point back to that state going from 7% to 10% in terms of customers who adopted for more solutions for a reason because it's -- yes, there are some companies do have an AI firewall, to some extent, doing air runtime controls, some doing API enforcement. None are bringing the platform that we have. None have the complete flexibility that we have. None are able to have that elegant again cascade inference where you're able to have that efficiency of logic pass graduate to whatever models you're using in your own cloud along the way. That's really hurt the cloud neutral model metric element that we see driving again the platform adoption. So I wouldn't think of those as individual project products in isolation until they fit into the platform where customers can use them in conjunction with other products there as well.
Rudy Kessinger, D.A. Davidson. I'm curious, [indiscernible] or Artur, if you could expand on compute, it's very clear you guys aren't taking a cloud approach like some of your competitors. But like just what role do you have to play in compute for these edge applications. And what's the monetization opportunity there?
Yes, I can -- I'll talk to that. We believe, as I kind of outlined that there's a bunch of functions that belong at the edge. And as you said, we're not -- some of our competitors are offering essentially cloud compute services. We don't think we can do a better job than say, AWS offering centralized cloud compute services. So we're focused on how do we support our customers with the use cases and functionality that actually benefits from being at the edge and actually running those workloads at the edge in our high-performance network. So that's kind of a high level how we frame that. Today, we essentially have one compute platform -- product. It's an exceptional product. We have customers who tell us that they're able to do things on it from a performance and security and resiliency perspective that they're not able to do any other way. But it's one product that addresses only one for sliver of the use cases, right? And there are a bunch of technical things, but it's essentially event-driven high-performance Wasm at the edge. We have customers who want to run long-running processes at the edge. We actually do that for a large customer on a somewhat bespoke basis because they wanted access to the performance and resiliency and the global footprint that we can offer close to users. So what you're going to see, and I think Kelly alluded to it, is kind of what we did with the security portfolio. If you go back, we had one product. We said we needed to get to critical mass. We need to complete web API and application protection, we did that. Now you can see the growth in the more material business side coming from compute. Should anticipate the same trajectory with our compute where we're starting with one product, and we'll be adding based on what our customers want and need more compute models so that they can support all of their edge workloads on Fastly.
I think Param is there on the back.
So I really appreciate that all the AI products that you've introduced, and of course, you expanded your portfolio over the last few years. How do you think your portfolio sits today? And what are sort of missing pieces you want to address in the next year, especially in this agentic world?
Kelly?
Yes. I think -- the way we think about the agenetic opportunity again is where does our platform makes sense. Kip just touched on that from the perspective of things like edge inferencing and where that makes sense. One interesting thing that Artur touched on as well is, yes, agents at the end of day, their software programs. They also have interactions. We have our Chief Legal Officer in the back. She knows the importance of contracts very well. The agents don't create their own contracts. And that's what we mean by governance is how do we make sure that for every enterprise in this new world, like you it's expanding very rapidly, creating more complexity. We're able to help them make sense of it, able to help them enforce what they expect from that software, which is an echo of what Artur built with the delivery business to date that we plan on extending across portfolio as well. And again, thinking about where we can expand our computing offerings, continue to invest on the security side, still thinking very much on the delivery side about what enterprises need next to grapple with in the wild west. That's the terms we hear from them. So I think you're going to see it really, again, across the whole portfolio, certainly building out, again, was just step one of Fastly for AI. But I would say probably no part of our portfolio will be untouched by helping our customers navigate this.
Yes. So we have some questions coming in on the webcast. Thank you for those of you out there. A lot of them I think we covered around traffic patterns. We'll follow up on those. I think we've got time for one more. We'll take in the back there with Vijay.
Vijay Homan from Craig-Hallum Capital Group. Just with respect to security, we've seen some transformational models like Mythos come out. It seems to be changing things a lot. Just how do you see AI transforming that security space? And do you see any role for AI in providing dynamic real-time defenses?
Absolutely. I'll comment then actually, I'm sure Artur and Kelly would have perspectives on this as well. I think it was interesting when the Mythos first came out, they're seen in this vibe that somehow people would need less security software. We didn't quite understand that. We don't think that's the case. I think what I would say is it's just the speed and the volume of exploits has shifted. And I think that's been publicly really reported. But a lot of our customers turn to things like the Next-Gen WAF because they can't or don't want to patch all of their systems. And so they can kind of front door that makes it protects it. And as long as they are able to detect the new exploits and vulnerabilities there, they're able to keep running their business without being a perpetual state of trying to patch various microservices. And like that. In terms of real time, the AI is used for a lot of things. A lot of the systems aren't quite real time. But as I mentioned in my talk, that's where it appears to be going. I've been very interested in -- so the models that have come out even in the last few weeks that have sub-second response time. And I think that's going to be the kind of next frontier and that will be applied in real time to security, but potentially in real time to all kinds of requests and transactions network. But I know both Artur and Kelly would have a lot to say about this.
So listen, with Mythos, I think there's been a huge focus on the vulnerability piece. But I think taking a step back, the concept of defense and depth has been common -- it's an enterprise a -- you see that in the security portfolio that we built out. We have these layers, and that's what enterprises are buying into. Hence, the triple-digit bot management DDoS growth on top of the great growth we already saw in the Next-Gen WAF. I think we expect that to continue as enterprises need those multifaceted defenses because Mythos is strengthening attackers ability to change some parts of their operations more than the vulnerability piece. And that means, frankly, a combinatorial explosion of potential actions they can take. That's where the visibility piece, even with something like API enforcement becomes very critical, certainly, the existing security products and as we continue to invest in more, providing more flexibility as the aim with the game for enterprises. And to Kip's point, we're certainly exploring how we can leverage models also to give them better insights because that's their own understanding of their software becomes an asymmetric advantage in the this world that we want to help all serve as the platform as well.
I can finish off with -- I spent time last week with customers, a bunch of CISOs and at our conference, we had a talk by an open source developer of a software called libcurl, which is -- it's in everyone's device, like everyone, every device has it. And the number of vulnerabilities filed has gone up dramatically as we would think. And one of the measures they tracked was how long that vulnerability had existed in the codebase and it's staying at 9 years. He's like eventually we'll run out of the old vulns, but we'll create new vulns. All of these need patching. And one of the things that the CISOs were saying is that we can't keep up. So we need agents on our side, right? So it can't be -- the attackers now have much more time because they have agents just like we have more time because we've got agents. So you need the agent of a loop. And this is where there was a question earlier about the kind of platform advantage. All the real-time aspects are instant aspects of our platform. The fact that the log files show up in less than a second. The fact that you can push new configuration, a new app rules very, very fast out, are all things that have been very beneficial in the past for people that operate. But in a world where attackers can change, what they're doing nonstop continuously, all those real-time like aspects that the platform has and that apply to the things we built on top of the platform becomes even more important. Because like if it takes 10 minutes to change the config, that was annoying in the past, but better than 4 hours. But still doable, maybe I would have found it unusable, but that's me. But again, the agent world, we're on a take can tie so many things, then 10 minutes is eternity, right? And that is a big part of the platform advantage that we can build whatever we are building upon and why customers come to us as they know these core capabilities of the platforms translate to better fundamentals for all the products that we build on top. And it will just be way more important as agents get better at everything, including attacking and defending.
Thank you, Artur. So that concludes the first half of our presentation. We're going to take a 10-minute break, and we'll start back up at 2:55 Eastern. So stick around. Thank you, everyone. [Break]
Thank you for coming back here, but we're going to continue the second half of the session. And it is my pleasure to introduce to you all, Scott Lovett, our President of Go to Market. Take good way, Scott.
Great. Thanks, everybody. I'm really excited to have this spot that everybody shares after the break. My name is Scott Lovett, I'm President of go-to-market. They told me I'm supposed to tell you a few interesting things about me. So I'm a leo. I'm not afraid to cry. I've been at Fastly 2 years. Previously, I was CRO at Imperva, Akamai and McAfee. And then before that, I was 20 years at Cisco. And you'll see some of all those companies kind of weaved into my presentation. Really, really excited to talk to you about the transformation that we started a couple of years ago and the impact that it's having. And we always, as CROs tend to talk about growth, but I really want to focus on what sustainable durable growth for Fastly moving forward? So I'm going to start with -- you've heard performance matters. What does that really mean to my sales organization and where we focused in and how are we identifying those types of customers out there. And I'll walk you through what that looks like, not only from a feature standpoint, but also the verticals that we think it plays well in. My team gets sick of me talking about this because I'm going to deep dive on what customer intimacy means. So what I really mean is trusted adviser status. I bring it up all the time. When I chose to join Fastly, I joined because of one reason. First of all, I'm very old. And I've been doing this a long time, and you find very few companies where the customers love the company as much as the customers that love Fastly do. And you saw that in the beginning of the tape. You've heard it from Artur, who's talked to a lot of these customers, it's really important that we leverage that relationship moving forward and get deeper and become trusted advisers, not just a vendor selling another security product into their infrastructure. And then I'll talk about really what's the operational goal of the organization. So how do we build a high-performance commercial engine here and make it a repeatable process. This has been an evolution for the company, for the sales organization over the last couple of years. And then lastly, how do we broaden our market presence, not only geographically, where are we looking to expand. But what are additional segments that we're going to use, what are additional types of partnerships that will expand the reach that we've got and also increase the performance that we have on the network. So this is where I'm going to spend my time today. Winning where performance matters. So when I look at why customers love fastly and I made that comment there, it really comes down to a few key things, right? We delivered top performance when it comes to things like bot blocking rates and uptime and cache clearing right for retailers. This is critical to them. I was just over in Europe for a couple of months in Spain and Germany, the #1 issue, every single customer that I sat with brought up was data sovereignty. For every SaaS company that's based in North America, they want to talk about data sovereignty, what can you do? And so -- we're delivering by the end of the year of bifurcated control plane. And in doing that, that opens up other market segments for us like public sector in North America, right? So with FedRAMP certification and other things doing there. And so these are kind of the on-ramps and you'll hear me use this term a lot to some key verticals where we see a lot of these, I would say, product benefits really impactful where performance does matter to them. And those are really the verticals on the right. And traditionally, where Fastly has always been. Kip talk about how well we've done in some key critical verticals. The interesting thing about this is, I think most people tend to think that these are only your top 10 customers, they're the biggest streamers in the world, et cetera. I would remind all of you 6 years ago, OpenAI was a commercial account in a lot of places. There are a lot of emerging digitally native customers that are evolving in the commercial model where performance matters. And the reason that's so, so important is the market is essentially kind of coming to us. When I first got in, I came from the security side when I was at Cisco was enterprise and was at the security side. I went to McAfee in the endpoint game. I got brought in to Akamai because I was a security expert per se, but it was really my exposure to the CDN side of the business. And what we saw then when I first joined, which was roughly 2018, it was still a market being really driven by what was the cost factor. I can tell you those conversations have changed drastically now with our customers. Because when you're looking at performance, cost isn't the first thing that they care about. It is the ability to clear cache quickly. It is your uptime that we've got there, and I'll walk through examples of customers who pivoted back towards us because of that. And so I bring that up saying it feels like since I got here, the market has turned to us with these high critical workloads that exist out there and looking for vendors that can deliver that on a regular basis. So that's where we're focusing our resources in. Talking about desire for deeper partnerships. I always tell the story. So like I said, I've been doing this a long time. I'm based in Chicago, I have a lot of relationships with CISOs and CIOs for a long, long time through many companies. And there was a CISO that worked for a large hamburger distributor in Chicago. You guys can maybe figure it out who that is. I know I'm not going to use his name, but he's no longer there, but he was a really good friend. And a few years ago, I was with them, who was a CISO there. And I said, what's the #1 challenger facing. And he said, Scott, we did an audit. We had 86 discrete security appliances in our infrastructure. And every breach statistic that we look at shows that we haven't gotten any tighter with regards to the black-hats getting in. As a matter of fact, I'm convinced because we've gone best of breed with all these different vendors out there that they're able to exploit the gaps between the products that exist. So my goal is really to get down to a few key vendors that have platform solutions that I can leverage right, moving forward. So true part of the story that I have to tell you, 6 months later, I got together with him. We were out at RSA and a head of beer, and I was with me like, how is the transformation going. He's like, "Oh, that's great". Great. We have a 123 security appliances now. We've gone the exact opposite direction, but I now have a strategy kind of moving forward. And it ultimately worked he got down to 27 vendors that he has out there. But what he really did was kind of divvy up security providers in the buckets, whether it was the edge of the network, whether it was endpoint, whether it was the traditional CDN side that we had out there, and you look for key partners that you could work with. And again, that plays to the strength that we have with these relationships with these customers. And heard Artur and Kip and Kelly talk about the reason the stakes have changed so much is these are high-stake workloads. So deals that used to start with procurement coming to us, asking for bit pricing, now starts with the end users, right, coming to us saying, these are critical workloads that the Board care about, okay? And it allows us to gain better commitments from customers on that. So when you're competing against -- when I first started in CDN, nobody ever wanted to give commitments on products, right, on terms or length, et cetera. We don't do commitments. Customers would say all the time. Now in this environment, if you're going to deliver performance to customers, we need to know what their traffic shapes look like. We need to know what's coming in our direction. It's super, super critical that we deliver the performance that we're expecting. In order to do that, we need to understand what that workload is going to look like and build an infrastructure that supports that. And when you walk customers through that logically, they're more than glad to invest longer term with you. We've seen that in the uptick in multiyear deals and multiproduct deals that we have out there. So how do I get customer intimacy is really leveraging our strength, which is we started the core of the network, right, that we've got out there. It doesn't mean we don't have customers that jump on and with the security product and then shift back and look at CDN. But really, we know that that's where we've grown up, and that's our heritage that we have out there. So there's a natural motion to go to these customers, and I'll walk through a couple of examples that we have of leveraging the network space that we've got, but moved to the market adjacency that we've gotten security next to it. They've seen the high-performance delivery that we've delivered for video on the network. Now they need that same high level on the security side with API security that we've got out there. And so it's a natural flow to walk there. And then the other thing is like we're now looking at the next wave, and I thought Artur was brilliant the way he said, we don't know when it's coming. It's here. How big it gets, how long it lasts. I don't think any of us know, but what we do know is that the customers are coming to us saying, what workloads can I move to the edge out there? I need your help in really defining and embedding Fastly in the infrastructure we're building out to support this wave of technology. And you'll see I have a little comment on that field CTOs and specialized technical products expertise are helping customers translate this. The reason I bring this up is I went to Rich as our CFO and said, "I don't need a lot more salespeople. What I really need are people that can go out and help customers through this transition." So you heard Kip make the joke about Artur making more sales calls than I do, which is actually 100% true because nobody ever wants to talk to the Chief Revenue Officer unless something got broke or something. They want the guy who built the network and the infrastructure to come out and talk to him about what he's seeing from customers. That translates to every level of our company. They want technical resources that have been out in the marketplace that are in specific verticals that can help them guide towards where they need to go and what they need to build in their infrastructure. And so those are the types of resources that we're embedding in the field to really build this intimacy with customers that we've got out there. So you've seen this slide 3 times. I'm going to walk through kind of each one of what this means to sales of how we lead with the platform scale outcoming driven solutions that we got out there and what we think that expanded market reach looks like. So the first thing I got to call out is there's an obvious conflict at this slide, if you look at it, and it says, we're going to lead with the platform, but we're doubling down on best-of-breed solutions. Now it may seem like those two things kind of conflict with each other, they don't. And bear with me for a second on this. How many people own an EGO blower? Only 3? How many own an EGO product in general? Okay. We're clearly in the city. Maybe that's a driveway, as an EGO, yes, that exists out there. The reason I bring it up is it really is a good analogy for what we're seeing kind of from our customers out there. So like last week, I had to buy a hedge trimmer. For it's all hedge. I went to the hardware store. I have an ego blower. It's the only product that I have from EGO. I looked at all the hedge clippers, I kind of glanced at the price, they were all in a similar category. But I looked at the hedge trimmer for me go and said, "Well, I've already got a battery system that works with that. I can already charge it on that. I can already bring it in." So by the way, I spent $299 and bought the hedge trimmer. Full disclosure. I then bought the little chain saw attachment that displaces the hedge trimmer for thicker branches. I then bought the extension pole. I then bought the high-performance batteries, which once you get sucked into the EGO Hemisphere, you find out, those are $500 a piece. So my wife came back and said, "You spent $1,700 at True Value on EGO stuff?" And I said, yes, exactly because it all worked together. Now she did look at me like I was completely crazy, but she kind of understood the fact that now you can grab one battery and you can input it in any solution. And by the way, I didn't come in looking to buy a complete platform of EGO products, Nobody does. Nobody goes in and buys the power washer and everything. They come in because I had a specific need that I had to trim a hedge that I couldn't reach. But I leverage the platform that I had already invested in. So the analogy is we're seeing that with our customers a lot. The telemetry data that's shared from the network side of the business the security products that we've got out there, that ties back to what the CISO at the hamburger distributor talked about, which is how do I find folks with key platforms that I can build upon. It doesn't mean I'm going to start buying the whole platform at once? There's going to be multiple on-ramps that we use out there. There's a couple of examples on this slide. I just wanted to walk through of recent customer wins that we've had out there. You look at enterprise reliability, and this is probably the #1 thing we've seen over the last 6 months is we've had a number of customers both that have been customers before and new customers that have come in and said, simply network uptime makes a difference. And one of them was a large global financial institution that I had worked with and just said simply, the Board came to us and said the amount of downtime that we've seen over the last 6 months specifically has impacted us by over $100 million. So we want to come back to Fastly and we want to adopt you. By the way, they have a multi-CDN strategy there, so they really shifted just the majority of traffic over to us. If you look at the bottom line, it was almost the same story of what opened the door was the network outages. The interesting thing about the customer down there and this large commerce customers that we have in a home decor space. The really interesting thing about their play was the CISO -- the CIO actually there said to me, everybody gets a turn in the pickle barrel, so outages are going to occur. And he said, our belief in why we're moving away was not because the outage happened. It's because how is the outage handled? Who are the people behind it that you worked with? Could we get to the engineering folks, where your engineers that were there. Cable cuts are going to occur in the Atlantic, right? It was his point, how do you respond to that? And it wasn't about the products. It was actually about the people at Fastly and their ability to respond there. So same business issue but two different reasons that they wanted to pivot back to Fastly. And then really, the one above that, the real-time control, I'd like to thank Artur for bringing up the large weather company in Atlanta that he had met with and all that story. But it's a great example of, by the way, it took 10 years of talking to that customer. And now that customer, right, moving the API traffic over and the performance that they've seen there, is now willing to talk to other customers about it. They were an existing customer on other sides of the platform. They hadn't moved API traffic to us. Now they're sitting here saying, oh, we should have done this more. We'll be glad to talk to other customers about that. By the way, one of the individuals has recently left there and is now replicating the same story at another company. Artur brought this up, I've never seen anything occur more often in my career than people that use Fastly at a company, go to another company and bring in Fastly there. That's how trusted we are. So that's really how we're winning in this space right now. My -- I used this chart actually with my sales organization. I do a quarterly sales call. I pulled this out because I wanted to share which is telling folks that you want to become a trusted adviser and you want to move up the executive food chain is really easy. Doing it is really complex. If you're a sales rep calling the CIO's office to say, "Hey, I just want to get in front of you. I've been meeting with your data analysts down below and the folks that are embedding products." A CIO doesn't go, "Oh, that's great. I've been waiting for your call. When can I get you in here?" They point you off to somebody else in the network that they've gotten. So part of what I wanted to do was try and explain to the sales organization, here's where you start. We all know there's an on-ramp. The customer has a pain point. They have the hedge that needs to be trimmed, right? So they're going to come to you and ask you for a product, and they're going to come in. They're going to ask for pricing on that product. But it is so important at that point that you position the value of the platform, what they're getting access to. If you try and sell the platform upfront, good luck. Somebody is not going to swallow the elephant. You'll find customers that will go with multiproduct, but they're not buying the entire platform as it exists out there. So find out what the Fastly products are identified to that, then look at the operational impact that occurs there, right? So go back to the folks that you've been working at, here's the operational impact that we've got and tie it to the business outcome. The glory of some of these AI tools for sales right now is for account planning, it will actually go in and do all this for you. It's amazing what it spits out. And then you have a business-relevant story that you can go into a CIO with and talk about the impact. As a matter of fact, you can give them the slides to use for their board deck on the impact it's having to the business as it exists out there. That's how you get to the end, which is really a broader relationship with the customer and expand that. And where we get deep and wide with customers, and we've certainly seen it with our top 10, we know we get more business out there. So how do we expand that through the enterprise sales organization. And this is kind of the road map to how we do that. Great example here of a customer that we've had for a long time. It is a top 10 customer that we have out there. Social media company has an entity in APJ, a separate entity in North America. You can see if you can figure it out on your own. But a long-time customer for us on the traditional CDN side of the business itself. So they were familiar with our ability to scale, to deliver high-performance video traffic, et cetera. The executive team there came back and they had done an analysis of their API traffic and said, the reality is we don't know where it is, and we don't know what it is. And there were so many departments that were going out right buying connections to LLM, buying connections to third-party software vendors. They had no idea what was secure, wasn't secure. They had no idea where these connections existed out there. And so for us, it was that natural market adjacency we could go expand with. So we did that. You could see the impact it's had kind of already, but I'm projecting, and I can only give ranges now, an increase with this customer from a revenue perspective, depending on what utilization -- how many APIs move over, et cetera, our revenue increase of roughly 25% to 38% this year. And this is a play, by the way, that's completely repeatable. We've got two other opportunities within the top 10 alone and multiple ones where we're running this API security play as we call it out there. And these are issues that customers have, business problems they're facing that we're able to get in and kind of solve them with. This is a slide I gave to my management last week in Chicago at an offsite there. I'm really focused on segmenting our customers into key verticals where we know performance does matter, and that's where we're focusing our resources on. We've got a limited number of resources that we can leverage here effectively. How do we put them on the deals that can have the biggest impact. One of the things I think we've done poorly, that we've gotten way better at in the last year is doing what Artur does, which is how do we get executives engaged with other executives. Even giving account executives, relative information to go in and talk to a CIO, they want to talk to a peer and they want to develop those relationships. So folks like Artur, I mean, our CFO, Rich got a big deal done for us last quarter. He doesn't get commission I gave him a pat on the back. And Kip is in front of the customers all the time. So like we're really trying to strengthen those executive level relationships. Sales enablement, I just want to plug this, I won't do the last 2 is so critical because we're really in three different markets. And when you think about it, being a salesperson talking to three technical influencers, different technical advisers, different buying entities in different motions like network security and compute can be really, really hard. So enabling them to really understand what are the stories in each of these technical verticals that we play in, is really, really helpful. And then giving them key analytics, that's propensity of buy information. If companies have product X, they're most likely to buy product Y at what point, when do you introduce it, how do you support that? And what do you do? We're expanding globally. The first year I was here, we added resources in France and Mexico, and you can see how this is color-coded. We coded where we added sales resources. You can see the POP activation where we've got, you can also see the planned POPs that are opening later in the year. So in '26, India, Middle East, Thailand, Southeast Asia, Artur and I just got back from India, by the way, we spent a couple of weeks there. I'll talk about that in a second. But I see it as a huge growth market and a growth opportunity for us and a different delivery mechanism I'll talk about. And then Latin America is the one this year. We just hired a new Vice President to work down there. We're going to add resources. We're going to add three POPs. We see a significant opportunity as well. So this is the trip Artur and I made to -- I'll start with this to India. And it was fascinating because we did two customer roundtables and we met with a large service provider there that we've got a partnership with them. We're essentially embedding our software on their service there. So it scales the infrastructure and the POPs. When we set up there, Artur got on stage and said, I think it was 7 months ago, we had 12 POPs, Artur, wasn't that in India? 5 POPs. And we now have 62 POPs. And every enterprise customer sitting in both rooms stopped, put their pencils down and started paying attention to them. The scale of infrastructure that they could get leveraging hardware from their service provider, but our software running on top of it was super impactful. They could not wait to talk to him. Again, nobody want to talk to me, but they wanted to talk to Artur because they were so impressed with the ability to scale that. And so how we embed in these service providers, it's going to be a play with that we're going to run in Latin America and when we're already running in North America great opportunity. The other thing we're looking for is the days of resale, I came from the hardware side of the business, obviously coming from Cisco. It's really a services-led play right now. And so what customers want from partners is very different. It's technical expertise. It's the human capital to integrate multiple diverse products from diverse vendors. So finding partners who want to play in the solution end game and we'll stitch products together from multiple vendors and provide those services because customers don't have those bodies to do that are the types of partners that we want to bring in. Partners who want to resell and fulfill demand that's already created, that market is gone. It doesn't exist anymore. So the key things I kind of wanted to walk through today was what performance matters and how we're focusing the organization around that. And hopefully, you got a flavor of what that looks like, how we're becoming trusted advisers. And this is what I'm most proud of because this was the easiest button to activate because customers love us. So going in there and saying, "Great, how can we partner together moving forward"? What does that mean? And you've seen that in the increase from commits and the cross-sell and upsell that we've got there. You've also seen -- I feel like sometimes we have to apologize for the top 10 customers growing as quick as they are. I got news for you. I walked you through that API story. They're going to grow more. They trust us more. They're going to give us more traffic. You're going to see them grow more. I've got to grow the rest of the business as well that we're doing there, but you should expect to see those top 10 continue to grow because they trust us more than anybody else out there. Talked about the KPIs that we want to run within the sales organization and just creating an operational cadence of pipeline review and all that stuff that we've got out there. And then lastly, what we think the market reach looks like for us, whether it's geographical expansion or market segments that we move into. So with that, I think you understand why we're so excited to kind of get to Fastly and why I'm so excited about the opportunity that we in front of us. So I appreciate the time. With that, I would like to -- no hold your applause. Thank you, I appreciate it, Chris. With that, I'd like to bring up my partner in crime, he's the MVP, I think joining the company. And like I said, it's great to have a CFO that talks to customers and works with them. Rich Wong.
All right. Thank you, Scott, and thank you for the go-to-market transformation that you've done. It's been an amazing story, and I love hearing those customer stories from you, and I love being a part of those -- that customer journey. Thank you, everyone, in the audience for coming. I've been very fortunate because I've been the CFO for the last 13 months. I've had a chance to meet most of you guys. But for those of you who have not met, I'm Rich Wong, the Chief Financial Officer here at Fastly. I've spent the last 20 years in finance roles across a few Silicon Valley companies. This is my third time as CFO. And prior to being in finance for companies, I spent 8 years on the Wall Street doing both M&A and capital raising. So I joined Fastly in August 2025. And I joined because I was a true believer in the edge platform that we've built. And I actually believe that the edge becomes an increasingly important part of the Internet going forward. I think we have a world-class team, a world-class product, a world-class platform, and we're very uniquely positioned to edge. So I'm excited to spend maybe the next 15 minutes to walk you through the Fastly financial journey and where we are headed. I'm going to focus on five key themes that are laid out on this page. One that we have really scaled growth durably, profitably and in a free cash flow positive environment. I think that we've really laid the foundation that should sustain continued growth and profitability. Two, we're really deepening our platform. You've heard from Kelly, you've heard Artur and Kip about the unified platform that we've built and the kind of six product suites we have. Customers are buying more, and you'll see that in the multiproduct adoption metrics that you see. Three, the network that we have built is very unique. It provides us with real structural and economic advantages, especially versus our competitors. And four, the incremental margin model that we've developed has really worked. It gives us the confidence that we need in the continuing quarters as we scale profitably and durably. And then five, as we generate free cash flow like we've been doing for the past 6 quarters, we will continue to redeploy that capital with an eye toward long-term value creation. So let's start first on the business transformation that's really -- that we've undergone. Kip, Scott and Kelly have talked about this. I'm going to focus more on that financial journey. From my perspective, we've really reset the business and strengthened the foundation. We've consolidated into one platform with six product suites. We've streamlined the go-to-market operations and motions really brought in executive selling really deepened that customer partnership. And then we've also embedded financial discipline throughout the company. So we're on this journey, and we've made tremendous progress. If you look at where we were a year ago and where we are now, we've accelerated revenue from 12% a year ago to 23% in the most recent quarter, we've taken gross margins from 59% a year ago to 66% in the most recent quarter. And we've turned an operating loss of negative $5 million a year ago to positive $27 million in the most recent quarter. And then very importantly, we've done this with existing customers and new logos, but with existing customers on the last 12-month net retention rate basis, we've taken that from 104% to 117%. Now that the foundation is laid, we've demonstrated operating momentum. We're focused on scaling for the future. And that means durable, diversified growth. We talked about the multiproduct adoption. We're focused on deepened customer relationships and continued margin expansion and financial discipline as a company. You've heard about our platform strategy from fragmented point solutions a unified edge platform. The unified edge platform has six key products that you see here on the upper left, the network services, the Next-Gen WAF, the bot management, DDoS protection, compute, and observability in other products. We're going -- given our unified edge platform today, we're actually going to change our reporting to better reflect how our customers buy and use Fastly in how we operate internally. So beginning in 2027. We're going to move from three revenue line reporting, which is network services, security and other, down to one. And then we're going to introduce a multi-product adoption metric. We want to show investors and be transparent and better align with that multiproduct platform that we've been speaking about today. And it really matches how we operate and how we sell and how our customers buy. So we're going to introduce a multiproduct adoption metric around the percentage of customers that buy two products or more, and the percentage of customers who buy four product suites are more. And so to help with this transition, we're going to ease investors in. For the next two earnings release in Q3 and Q4, we're going to report under the old way with those three revenue lines, and we're going to also report on the new way. So we'll have 2 quarters where we would do them in parallel. We hope this change better shows to investors the breadth of our product suites and the breadth of our customer adoption across our product suites. Kip mentioned a $22 billion TAM, about 3% share of the market. So there's ample room to grow. The way I've been thinking about this is that we have four pillars of long-term shareholder value creation. First is the above-market revenue growth, which is share gains with existing customers on multiproduct adoption, continued go-to-market execution and expansion into new markets and geographies. Second is the modern network economics. Our modern network architecture really result in higher capacity utilization and lower capital intensity. Third is the disciplined operating leverage, the ability to expand incremental margins through overall cost discipline and improved productivity as we scale the our platform and as we add more products and traffic without proportional overhead. And fourth would be the strong free cash flow and capital redeployment. We're going to be strategic in how we reinvest free cash flow generation into the highest return opportunities. So let's dive deeper into each of these pillars. The first pillar I mentioned was above market revenue growth. We talked about a deepening unified edge platform the six key product suites and the percent that adopt 2 plus and 4 plus product suites. We're going to start reporting this every quarter going forward. We've made tremendous progress. As of the second quarter of this most recent quarter, 72% have adopted two plus product suites. This is up from 58% 2 years ago. And then from a product -- 4 plus product perspective, it's 30%, and that's over 4x from 7% 2 years ago. This multiproduct adoption really relates to what I call a customer flywheel. So the more that customers are buying on our product suites, the stronger retention we're seeing and the stronger the upsell and cross-sell is. It also results in stronger diversified revenue from Fastly and really greater revenue visibility. And it provides us like multiple avenues for growth, market share gains, international expansion. And Kelly mentioned the longer-term AI and compute opportunities. Our unified platform is real, and the customer flywheel we are seeing has really underpinned the past 7 quarters of continued improved execution in the company. The second pillar of long-term value creation is leveraging economics from a modern network. Artur started fastly to solve some of the modern complexity of the Internet. Really like the demand for high-speed performance reliability, the explosion of user-generated content and shared content and the mass adoption of e-commerce and financial services transactions. Our architecture was built for that modern Internet. And so as a result, we see significant operational advantages from our network. We see higher throughput per server. We have software-defined traffic engineering and fleet-wide upgrade capabilities. And then the unified structure in single network. Unlike some of our peers, we have the same CapEx that serves all of our products and under what we call a hyperconverged architecture. This has resulted in key results for Fastly. Non-GAAP gross margin was 66% in the most recent quarter and the ability to grow our capacity by 65% with an approximate 10% cumulative CapEx spend over that period. Prior to joining Fastly, like I knew we had infrastructure advantage. But it's amazing to see as a CFO that infrastructure efficiency and advantage really playing out as we've grown and scaled the business. On to the third pillar of long-term value creation, disciplined operating leverage. Since our last Investor Day in 2023, we introduced the incremental margin model. We've executed on that since 2023. For this Investor Day, we're actually going to refine the long-term model. So for every dollar of incremental revenue we generate, we're going to tighten the range on gross profit. We previously said 65% to 80%. We're now tightening it to 70% to 80%. From a last 12-month perspective, we were at 96%, so we benefited tremendously from that. And then from an operating income perspective and operating income flow through, we're tightening the range. We previously said 25% to 40%, and now we're talking about tightening that range to 30% to 40%. And from a last 12-month perspective, we had 79% flow-through. Why do we feel comfortable doing that? I think from an operations perspective, on a gross profit we've been much better about predicting our network utilization and partnering with our customers and we get better visibility now. We've also instituted better deal and pricing discipline throughout the company and we've also introduced multiple products that have higher margins. And so that really helps the flow-through perspective. From an operating expense perspective, which is improving sales rep productivity, automating the customer workflows and just being smart about how we manage head count at the company. So overall, we put in the right operating and financial processes to really feel comfortable about achieving the tightened incremental margin model we've laid out here. The fourth pillar of long-term value creation is a strong free cash flow and ROI-based capital deployment. We're confident in our abilities to continue to be free cash flow positive. I talked about the lower capital intensity of our network. I've talked about the efficient infrastructure investments we have. I've talked about the strong P&L execution. And then very importantly, we've also seen efficient cash conversion. So here's the free cash flow results we've seen thus far. 6 quarters of positive non-GAAP free cash flow, $34 million in the last 12 months free cash flow and $120 million in operating cash flow. And then we get to maintain our FY '26 free cash flow guide of $40 million to $50 million. From a capital allocation strategy, here's how we're thinking about it. Priority 1 continues to be, invest in the core delivery network, maintain the leadership position that we currently have versus our competitors. Priority 2 is continued strategic investments in growth areas like security, compute and the more nascent AI space. And then priority 3 is if available and if it makes sense, look at opportunistic potential tuck-in M&A. We believe this free cash flow strategy will expand our free cash flow generation over the next few years. So how does this long-term shareholder value creation model I've walked through, manifest in a 2029 target. Here's what we're laying out. Revenues of $1.1 billion to $1.3 billion, that implies 14% to 21% revenue CAGR from 2026 to 2029, gross margins expanding to 67% to 71%, which is a 70% to 80% incremental gross profit flow through. Operating margins reaching 20% to 22%, which implies a 30% to 40% flow through. And then free cash flow yielding 12% to 15%, and this is based on an assumption of CapEx spend of 10% to 12% of revenues, but note that we plan to spend this level based on the growth we're seeing today that we may adjust the CapEx spend up and down. We feel good about our 2029 financial model and we've laid the foundation to achieve it. So how do we hit the 2029 revenue target of $1.1 billion to $1.3 billion. So we have multiple vectors of growth through 2029. And the first vector is existing customer expansion. With existing customers we have, we have lots of room to grow. We currently have a 117% NRR, and we're going to continue to focus on the existing customers. The second vector is net new customer wins, competitive displacements in high-stakes verticals like fintech, media, e-commerce. Scott's talked a lot about the Go to Market transformation and how the team is set up for that. Kelly has talked about democratizing and simplifying the platform, making it more broadly available. We think those two -- and the efforts we've made give us the opportunity to win more logos. And then finally, the third vector would be new products and platform capabilities. Broadening our reach. We talked about LatAm, Canada, Middle East, and we've also talked about expanding customer use cases. This gives us the confidence we have on the 14% to 21% CAGR implied in the $1.1 billion to $1.3 billion. And then from an operating income perspective, how do we expect to achieve 700 to 1,000 basis point improvement, taking our op margin from 12% to 13% in 2026 to 20% to 22%. I've talked about the capital efficient architecture in the one network, the one network that runs all of our products that underpin the six product suites we have today, and that allows us to continue to be using our network very efficiently. We have benefited from machine learning and AI around traffic routing and improving fleet utilization. And then we've talked about the go-to-market sales productivity, digital onboarding and AI automation across all the different costs type sales and marketing, R&D and G&A. So I've covered a lot in the last 15 minutes, but if I had to leave you with some key messages, here's the five I hope to leave you with. We have scaled profitable growth. The strong foundation has been laid, and we've shown consistent operating profitability. Two, the deepening platform adoption is real. We are a full edge network platform with six key product suites, and we continue to deepen that platform. Three, we truly have a network advantage, especially versus our peers. I've talked about the hyper-converged architecture we have that really helps us. And four, the incremental margin model, we've embraced that and has shown those returns, and we're confident in the ability going forward. And then five, just the deployment of capital for long-term value. we will be very strategic with that. So thank you for spending time with us today. With that, I'd like to bring Kip back up to close this out.
Thanks, Rich. I'm going to kind of recap the day real quickly, and then we're going to move to the final Q&A section. I kicked it off with kind of a framing and I told you how I thought you should think about fastly as an investment. Then you heard from Artur firsthand about the technology and the platform and the relevance to our customers as well as some of the Agentic use cases. Kelly shared with you our product plans and how we're democratizing the platform to bring the power Fastly to more customers. Scott told you about our go-to-market transformation and how we're accelerating revenue. And then Rich just took us through our plans for durable profitable growth. So again, I would say the way we think about Fastly is a market leader with a differentiated platform. We've seen that with some of the profitability and growth that we've been able to drive. We've clearly reaccelerated the business and have significant momentum now based on 3 quarters in a row of 20% or higher gross margins -- or excuse me, growth year-over-year. We've improved the product mix. is exemplified by the 4x growth in the proportion of products or customers who are using four or more products. We have multiple ways to drive above market and Scott covered this, but geographical expansion, upsell and cross-sell, new logos, portfolio expansion are all opportunities for us in terms of growth. Then last but not least, we believe that as performance becomes more and more important in AI and agenda traffic, the strengths of our platform and our products will become more and more relevant as a control point for AI at the edge. So with that, I'd like to bring Vern up, and I think we'll get some chairs on stage, and the whole leadership team will come up and take your questions. Thank you.
We'll kick off the Q&A session for those of you online, please input your questions. We'd be happy to take them, and we'll kick off the second round with Jackson.
Great. Thank you Jackson here at KeyBanc again. So if we think about Rich sustaining this kind of high teens, possibly 20% plus growth rate. I know that we're not going to report it. But like if you think about those 6 product suites? And maybe under the old reporting or current reporting, breaking it out between what you think security portfolio versus compute, other and network services, what is factored into those 2029 targets across the different suites?
Thank you, Jackson, for the question. So right now, when we think about the different kind of suites that we have we assume from a growth perspective, especially going out to 2029, what we look at is we look at existing customers and where we think we can expand with those customers. And then we also kind of layer in kind of the incremental opportunity with new logos. And so I just think that like as we think about individually at the six, like there's a lot of upsell capabilities within those, but the cross opportunities are as well. And so I think that we don't break it out between like where we think adoption will be within the six, but I do think that the opportunity is there.
I mean I would just add, if you look at the market growth rates, we think the security markets that we play in are growing mid- to high teens. The delivery business, frankly, is probably growing closer to 6% or 7%. And so I would expect us to grow faster in security than in the core business over time. And I would expect that to become a larger proportion of our revenue over time as a result. One thing I'd highlight, it was actually a point someone made to us during this event, we were talking about -- Artur was talking about the importance of privacy with the agents. And it's like, okay, what is that? Is that security? Or is it delivery? Or what is it? So part of the challenge is as we bring more and more products like ARC is another example that doesn't necessarily fit into one box. It can be a little bit harder to answer questions like that.
Can I add one comment to it? Yes. I think we're seeing customers too that want more flexible ability to spend. So they're willing to allocate dollars towards you, but say, "Hey, we're not sure what Agentic AI is going to bring to us. Can we spend it in this bucket versus this bucket"? So we're looking at flexibility in packages that allow them to consume the way they want because I don't think they know what that growth is going to look like. So we want to offer them that flexibility.
Okay. We have a question online from webcast. There's been a large increase in the percentage of multiproduct adoption. Can you give us a sense of the penetration of the different suites into the base today? And then secondly, on top of that, how should we think about what amount of NRR is tied to cross-sell and what's embedded in the 2029 guide in that aspect?
Rich, do you have numbers on that one?
So we are going to look at multiproduct adoption in a lot of detail. I think that right now, we're trying to balance the information that we have. And we don't talk about like the -- we have not yet talked about the adoption by product suite with our customer base. I think that for us, like there is a lot of headroom to grow. And so we're not like very focused on that. I think what we are focused on right now, even from our suite perspective is like when we go solve customer problems, we actually don't think about like what suite solves their problems. We look at our whole product portfolio together as a group. And we think about like the problems we're trying to solve, and we bring the right product suite to the table. And I just think that we have so much headroom to grow within each of the suites. And so we have lots of like space to continue to grab that. In terms of like upsell and cross-sell, like I think -- and even new logos, when I think about the NRR and the contribution for that, I think that when you think about like a $22 billion TAM market and you think about it like implied $739 million -- that's about a 3% share. And so within existing customers alone, lots of upsell and cross-sell opportunities, especially given the market sizing. When we think about the number of logos, we talk about large customers being 624, there's like a lot more customers to go. And so even having the new logo -- I mean, they're going to all kind of continue to drive. I do think that the opportunity within existing customers is quite high just because the opportunities there in terms of their wallet share spend.
Frankly Louthan with Raymond James. So Rich, when you look at your pace of your CAGR as we're modeling this out, how should we think about that? Is that going to be growing are you going to get to that CAGR going a lot -- seeing a lot of the higher end and then kind of taper down? Or is it going to accelerate there? And then what's kind of giving you the confidence in maintaining this level of growth that you've done and through this next few year period?
Yes. So based on the midpoint of our guide for 2026, I think we're at like an 18.4% kind of year-over-year growth rate. the 2026 period. When I think about where we're going, I think that -- we're now working on 2027 planning. And so we can't obviously give too much -- we feel -- I had my Chief Legal Officer back to -- I -- we can't give out like what 2027 guide is going to be and how that kind of shapes up. We just feel confident that like it's going to be a range. I do recognize that range is quite wide, but the range is wide purposely because we think that there's a lot of variables that go right? Like there's some macro uncertainty that's happening. We know that AI is going to take -- has the opportunity to really take off. We have compute offerings and potential new. And so I can't say what 2026 will be, but I will say that the range is wide on purpose because there is a lot of variables that go...
I think to the question about just -- I don't think we can comment on the shape. But I think a question about what gives us confidence in providing this forward growth projection. I think when we look at the new products that we've introduced, and I'll take a Bot and DDoS because we've talked about those growth rates we've been able to introduce new products, grow them at triple digits, cross-sell them to a large number of customers and get a lot of momentum there. So we feel like with the work we've done over the last couple of years and described today that we kind of have a foundation and a platform, not just our technical platform, but a business platform that enables us to launch new products and expand over the next several years. And so when we look at that plus the geographical expansion that Scott talked about as well as Rich has made the point, even within our current customer base, there's significant growth opportunity. That's what gives us the confidence to projection.
I'll go with Rudy here.
Rudy Kessinger, D.A. Davidson. Rich, what are your assumptions on the growth in your top 10 customers within that CAGR target? Are you assuming they grow at a similar rate to that range or slower or faster?
So I think the most recent quarter, saw a 48% kind of year-over-year growth on our top 10. I think when you hear Scott talk about his go-to-market transformation, he's focused a lot on the top customers we have and how do we continue to grow and add more value to that. It's -- we're definitely seeing continued like value creation and be able to, like serve their needs. I think in Q3 of last year, we talked about a big security win. Since then, we've had multiple cross-sell wins with those top 10 customers. I think that the opportunity to grow with them is still quite significant. And so we still have a lot of share. I don't -- we can't tell you like what the percentage year-over-year growth will be. But I do think that the top 10 continues -- will continue to grow just because the share is quite high. Having said that, we are -- Scott is also very focused on the non-top 10. He's also focused on the non-top 50. And I think the 12% year-over-year last quarter we saw like it's not where we want it to be. I think stocks very focused on getting that non-top 10 and even the non-top 50 growth up higher.
Jonathan is best -- fast there with the hand there, sorry.
This is the Fastly Analyst Day. So you got to have the faster hands. Jonathan Ho with William Blair. So I wanted to sort of reconcile your CapEx investment plans just given the higher cost of components and infrastructure out there as well as the ability to sort of add on some of the new capabilities that you're talking about on the edge side. Can you help us understand sort of that balance and how you're able to achieve that level of leverage?
So I think from a CapEx, we've been -- for the year, we've guided 10% to 12% of revenues on CapEx. The way we've been rolling out our products, specifically security and compute. They're using -- because we're on one unified architecture, one kind of hyper-converged architecture, we're able to roll out those new products using existing servers. And you see that through kind of a 96% incremental gross profit flow through. I think from a CapEx perspective, that really plays to our advantages because as those new product rolls out, we're using kind of stranded CPU capacity when we were IO bound previously, right? And so we've been able to like really manage our infrastructure CapEx spend for the year. And I think that as we go forward, unlike our peers, we still continue to operate one network. And as a result, we feel confident that, like from a CapEx efficiency perspective, we feel good with where we stand and how we're able to like spend on the CapEx relative to our peers.
Okay. I can add a little bit there on the efficiency side. I would say, spending time and money on making things more efficient, pace of more or less depending on the cost, right? And so as we saw these hardware challenges, we switched some engineering effort into making the system more efficient. And we'll continue doing so. And I think there's always room to make things more efficient.
Fatima Boolani from Citi. Rich, I was wondering if you could give us a little bit of a deeper dive to the extent you are able on the net retention rate trends from customers using 2 plus products and then you graduate on to 4 plus products. And to the extent that is giving you an underpinning some of your confidence we've seen the data and when customers do kind of see the light from going from 2 to 4, that's when we kind of see the massive accretion to the extent that's true in that retention rate. And then just kind of as a related question, just to piggyback off of something Jackson asked earlier, as you collapse and streamline some of the reporting, right, you're not sort of artificially bifurcating how you're selling the portfolio and disclosing it. But how do you sort of manage what may end up being loss-leading behavior from network services and maybe not being able to double dip on some of the same traffic, right? Because to your commentary and to your point, there's API traffic that you can monetize from a "network services perspective," but that maybe manifests more in the security dollars, right? And Kip just mentioned that agent privacy, I mean what bucket does that fall into right? So does that diminish your ability to maybe have 2 bites at the apple, both from a classic delivery side in our security side. I know there was a lot there, but I wanted to get that out there.
Yes. On your first question, I think we have seen a correlation, right? I talked about that customer flywheels. So the more product suites they're adopting, the higher the net retention rate and the more that they will buy from us, they're seeing more value right as a result of seeing more value, we should be seeing like higher net retention rates with them. I think that when you go to the 4, like you're still seeing that as well. I just think that like there's diminishing returns at some point where it gets there. I think this is a learning process for us in terms of like the new revenue disclosure. We're going to do it in parallel for the next 2 quarters. And I think we want to -- the goal is to really give investors as much transparency around the type product adoption metrics, and that's why we're going to run it in parallel because as you guys are building your models, we'll work together, and we'll talk about like what makes the most sense from a disclosure perspective. But I just think that for me at least that correlation exists and is very high. And I think that we'll kind of continue to play over the next 2 quarters around like what we talk about, especially in our earnings scripts. But what we feel really good about is this aligns with how we operate. This aligns with our one network architecture approach, right? Like it also aligns with the way our customers buy from us. They don't come to us and say, like, we want to buy this -- like they're not thinking about as distinct. That's just coming to us with problems and then our teams are coming with a solution that kind of pulls among all of our different SKUs and product suites.
So on that, I think I would just elaborate one was a good question that came in online. It was around just said, Rich, but I think it's a opportunity to double down on your answer here. But the question is, is security is such a large contributor to achieving the fiscal '29 targets, why remove the key line item and instead roll it in the total revenue? What is the thinking behind it? This hit the point maybe one more time here.
Yes. I think that with the introduction of new modules and more suites across kind of our SKUs, what we're finding is that like they don't fall cleanly into either security or delivery or compute sometimes. And I think that when we come and introduce the products, it becomes a messier like allocation process. I think some of you guys have come and asked me around even gross margins by those line items. We have one network. And being one network, we're running kind of like delivery and security, and we're kind of providing intelligence on that delivery traffic, whether that intelligence is security or compute, but it becomes a very blurred line. And I think that blur decline becomes really messy and kind of misleading sometimes. And so we just think that like because of that shifting to multiproduct adoption will be much more helpful. I think that the multiproduct adoption, it doesn't become a suite until it becomes a sizable product, right? And so we're purposely trying to make sure that we put hygiene and scaling around like how we think about products and the product suites that we introduce.
Param.
Param Singh from Oppenheimer. This is maybe for Scott. How do you think your sales teams aligned to sell the expanded security portfolio today and what needs to happen both from a sales alignment and from a compensation perspective to maybe even cross-sell more of the security portfolio?
Yes. Great question. So it's one of the reasons I brought up enablement is such a critical thing because if folks have come from kind of the legacy CDN environment, but they're not as versed in security, how we get them up to speed to be able to talk to a CISO about the API security play the ARC challenge that potentially exists out there and what they can go after becomes critical. So training is absolutely important. I will also tell you, like, I mentioned that I came from Imperva. We hired the ex-CISO from Imperva, who also -- he sits out here in the East Coast, work for lots of banks out here. He spends more time in front of customers because I mentioned customers are saying, what are you seeing people -- how are they responding to these challenges that they're facing with security right now? How are they researching APIs, how are they securing them. It's that expertise that they really, really want? And then the last piece, which is really the most important piece when it comes to a sales organization is how do you compensate reps to drive the behavior that you want? And one of the things that we've kind of put together as a pyramid of value is what we've said, and we're building comp plans around this, which is what is the most valuable sale to Fastly that we've got. It's a net new logo and it's automatically new product. Then past that, what's next for an existing customer to move into a cross-sell it opens another product line, and we know they get stickier that way. So how do we incent right multiproduct adoption? And then the other thing is spiff, how important products that we launch out there that we want to put a multiplier on, how do we weigh them so they get the focus, even though it may be a smaller market segment that may exist out there or the reps aren't as comfortable talking to influencers and technical decision makers, how do I weight that more so they're willing to go after that. So those are all components that we've built into the plan this year, and we're also expanding in the next year as well.
Vijay.
Vijay Homan from Craig-Hallum again. Just in your revenue growth bridge, you talked about net new customer wins, as one of the 3 pillars. Just if you look over the last kind of 5 years, the first 3, we saw a ton of growth, I think it was around 17% in net new customers. And then the last 2 closer to like 2%. So I'm just curious what are you underwriting there in kind of the forward model and what gives you that confidence?
Yes. So I think that I understand correctly. Yes, I think that from a model perspective, I think that I do see an opportunity with existing customers. I think we're going to continue to focus on them, and we're going to continue to drive that NRR high. I think from a modeling perspective in terms of like net new logo wins, like I think that we -- the 624 that we have from a large customer perspective, we do make assumptions that we will continue to like get new logos and take that number up I think I've been working with Scott around like what that opportunity is like, especially as we broaden -- we talked about investments in Asia Pacific, right? We hired Nicholas, who is building out a sales organization we've talked about like expanding POPs in the right locations. And so I think that should help with new logo wins, especially internationally as we expand.
I'll add 2 things. And then I think, Scott, you can let me know if please think I'm on the right track because I have a perspective on this. Scott's talked about refocusing us on where we win, where performance matters, right? So I wouldn't assume that the customer base is static even if the number isn't changing that much. As we refocus on where we're most differentiated, and we believe we have the best long-term results, that can mean deemphasizing certain things. So I think that's an important part of our thinking there. The other thing I would say is if you think about the go-to-market transformation that Scott's been driving, he's taken a lot of actions, a lot of positive moves. They don't all have an impact on the business in the same way at the same time. And what I would say is that the way that we've gotten better at handling or serving our top customers over the last 2 years has happened faster, as you might expect than, for example, our new logo generation. For example, we just brought in a new Chief Marketing Officer earlier this year. So I think you should expect that go-to-market transformation to have an impact at different times on different parts of our go-to-market motion. And our top customers were the first part to feel the impact. I don't know if you would comment.
No, and I agree with everything you guys said. The only other thing I would add to this is, the work that we've done in the enterprise space, so think of past the top 70 accounts, traditional enterprise customers as they exist out there. We've seen great adoption but it starts small. And part of the reason is it's the dirty little secret in the space is that the complexity that exists of migrating off of previous providers to new vendors is designed on purpose, right? In some cases, to make it highly complex and difficult to move away. AI has changed that. So what would take weeks before from a services organization and at certain competitors, it's 28% of their annual bill from their customers is based on service changes, et cetera, AI has changed that. We can now move configurations over in 2 days, whether it's WAF rules it's anything else. And so I'm excited now that we've got these seeds of essentially paid proof of concepts, which is how most all enterprise customers kind of start. Now we can start accelerate, and we can do it in a way where we can say we can absorb those that service dollar cost and more importantly, do it much quicker. And so we're seeing customers feel really, really comfortable with that more because it's really been a sticking point in the past.
Okay. I think our last question from Jackson here to wrap it up.
Just circling back, Kelly with you on the products. If I think about the just like the growth rebound that we've seen over the last kind of 12, 18 months, a lot of it, I think, came from the maturing of the security products, like adding DDoS bought mitigation, right? That kind of rounded out those 3 chunky security products that end up going with network services, the marginal product launches. I can they be as impactful as rounding out those core security? Are they going to be kind of more ones and twos?
I think we'll see how different products evolve. Certainly, the launches you saw yesterday, we think are very important as part of that Fastly for AI story. I think as everybody on stage as said, it's still very early days for that part of the market. With that said, I would say, behind the scenes, once we launch Bot Management, DDoS protection, we have continued to launch other features products on top of those, which is part of that co-innovation with customers. So that's part of the platform stories. They know when they buy into us, we're going to keep delivering value even for the solutions they've adopted, and it gives them confidence to adopt more, and that's part of the reason why you saw that quadrupling the or customers with 4 plus modules. So I think when we talk about the compounding value, think of it as, yes, especially in partnership with Joan just come on forward, you will see more of these bundled launches together, but there's a lot of releasing happening all the time co-innovation happening all the time. And all of that leads us to be that platform like the -- what was it? Hedge trimmer you talked about? The customers know once they're bought in, they can tap into our innovation in a variety of ways to get value.
Well, and I think -- I mean there'll always be products that have a bigger or smaller impact. But I just point out the compute portfolio might be a [ pot ] where security was when it had one product. And our opportunity to round that out and have some significant impact on, frankly, a market that could be even bigger for us than security if we get it right, are examples of where we may have outsized impact. So a given product launch might have outsized impact, it might be more fine-tuning or finishing off something in a more fine grain way. But we're quite confident given our market share and given opportunities like compute that there are many high-impact products for us to launch.
All right. Well, thank you, everybody. Everybody here at NASDAQ MarketSite as well as those of you online, great questions, and we're going to wrap it up. For those of you here at NASDAQ, we're going to have a reception that's kicking off in just a minute. Thank you.
Read the full transcript via the API
You're viewing the first half of this call. Get the complete Fastly, Inc. transcript - plus 255,000+ transcripts from 12,000+ companies, speaker segments and full-text search - through the EarningsAPI REST API or hosted MCP server.
Get an API key View API docs →For developers and AI pipelines
Programmatic access to Fastly, Inc. earnings transcripts and 255,000+ others is available through the
EarningsAPI REST API and the hosted MCP server.
Quarterly plans from $145 - full transcripts, speaker segments, full-text search,
and the /api/v1/transcripts/recent polling endpoint for ETL pipelines.